|reply to Commbrkdwn |
Re: [LA] Frequent disconnects
The DCM-202 is definitely an end of life modem and may be a factor here. I'd suggest a service call to check for signal problems and try a test modem if the levels look good.
Seems like there's an epidemic of loss of service. Even with new modems. See following thread.
Experienced drop last night and tried hitting my router, modem and cox ip.
Modem status lights all normal showing connectivity, however no surf. Ping router & modem with no problem. But request times out when pinging outside ip. Hard reset on modem and back online, but status page on router partially blank for modem ip & dns addresses.
Tech scheduled for tomorrow afternoon. I don't want to throw equipment at this issue if the equipment is not the problem.
I would agree with not wanting to just throw equipment at the issue which is why I suggested the service call.
tech visited yesterday and claims we have a line noise issue. We have a return visit scheduled to isolate the source of the noise.