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CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:76
reply to Commbrkdwn

Re: [LA] Frequent disconnects

The DCM-202 is definitely an end of life modem and may be a factor here. I'd suggest a service call to check for signal problems and try a test modem if the levels look good.


Commbrkdwn

join:2012-12-31
New Orleans, LA

Seems like there's an epidemic of loss of service. Even with new modems. See following thread.
»forums.cox.com/forum_home/intern···477.aspx

Experienced drop last night and tried hitting my router, modem and cox ip.

Modem status lights all normal showing connectivity, however no surf. Ping router & modem with no problem. But request times out when pinging outside ip. Hard reset on modem and back online, but status page on router partially blank for modem ip & dns addresses.

Tech scheduled for tomorrow afternoon. I don't want to throw equipment at this issue if the equipment is not the problem.



CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:76

I would agree with not wanting to just throw equipment at the issue which is why I suggested the service call.


Commbrkdwn

join:2012-12-31
New Orleans, LA

tech visited yesterday and claims we have a line noise issue. We have a return visit scheduled to isolate the source of the noise.