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oneonthefly

join:2013-01-02
Whitby, ON

[Rant] tek savvey ruined xmas

ruined xmas.. ty tek sav
soo,.. as a single parent to three kids, all they wanted and i could afford for xmas was internet service. I checked out tek sav. as seems like a good thing ? i checked the website to confirm service was available in my large centre (whitby ontario). i called the number and again they confirmed the install and availablilty. they sent me an invoice, and welcomed me to the tek sav. family in emails. i paid the invoice and modem costs, and was promised install for dec 28 2012. xmas morning all that was under the tree was a posterboard with Internet written on it by the kids. tek savey was delivering the connection dec 28, so they told me repeatedly. on dec 26 i get a phone call, saying, opps.. service you ordered, paid for, and we confirmed several times is not available in your area. then i recieved an email confirming me cancelling the service that i never did get. i had to break the news to three teens that this company, that claims to be different, better, dependable, and no nonsense, let us down with false promises. so after let down i say, do i get my money back ? they say maybe, after i send back the modem i did not recieve yet. dec 29 i go to post office and refuse delivery of modem as per their instructions. so now i sit and wait for some promised refund so i can actualy try to get serive elsewhere, and deliver the xmas gift that never was yet. thank you tek sevvey for wrecking a large part of our xmas. thank you for the let down due to your incompentance. i understand if service is not available in our area of 180,00 people, what i dont understand is why your website said sure, you took my money, made promises, made commitments, and then said oppss.. not our fault. i sent emails and i just get,.. opps not our fault. well the fake comitment that service was available in my area was not the fault of the grinch, but rather a compant that seems not to know their ass froma hole in the ground. i am not bitter, i am hurt that a company that promotes itself as caring, and you will be looked after seems to not give a rats ass


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Wrong forum, you should be ranting in the Teksavvy Forum.


donoreo
Premium
join:2002-05-30
North York, ON
reply to oneonthefly
They are at the mercy of Bell for DSL. If Bell had given them incorrect info (very likely) then they would not have known until Bell went to put the order in and they come back with a no can do.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
reply to oneonthefly
Was it cable or DSL? Either way, they can confirm based on info they get from the cable or DSL provider, but once the order is placed, Bell (DSL) or Rogers (I think) can deny a provision for your area. Nothing they can do about it.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


apvm

join:2003-02-14
London, ON
kudos:1
reply to oneonthefly
I was with Golden.net and imo Teksavvy's serivce was never on par even when they were under Rocky's management. Now, I think they will do what Execulink did a few years ago and I am prepared.

oneonthefly

join:2013-01-02
Whitby, ON
reply to donoreo
hello, ty for replies,, was through rogers i think,.. i realzie nothing they could do once rogers says no,.. my beef is why promise and go ahead with all this before they confirm and check they can deliver ? i did video production,.. imagine i said to a bride sure,.. i'll video your wedding, got deposit, etc.. then before wedding said,. geee, your in BC and i am in ON... guess i can't come there easy... guess they should of checked before they took my money and made the commitment ? why would their website checker thing say sure,,. we can give you service ? was pure misrepresentation i believe.. take money and see later seems to be thier ploy... they need to check with rogers before wheels go in motion ? don't you think too ?


apvm

join:2003-02-14
London, ON
kudos:1
Reviews:
·TekSavvy DSL
I say move on and look for another ISP since you had bad experience with them. Unless of course if they offer you a special deal on something that they can deliver.

The bottom line here is when it comes to your relationship with any ISP, your wallet is always your best friend.

oneonthefly

join:2013-01-02
Whitby, ON
hi see other thread... they called me short time ago,.. offered dry loop ? with 6 mbps ? said prob end up 2 or 3 as poor area for it or something to that efffect.. for 70 appr tax in,.. sooo ,.. looks like i can get far faster for less with other two providers in area... and not near what tek sav offered (fast cable for less) in first place.. wait for my money back and shop around i guess..


donoreo
Premium
join:2002-05-30
North York, ON
said by oneonthefly:

hi see other thread... they called me short time ago,.. offered dry loop ? with 6 mbps ? said prob end up 2 or 3 as poor area for it or something to that efffect.. for 70 appr tax in,.. sooo ,.. looks like i can get far faster for less with other two providers in area... and not near what tek sav offered (fast cable for less) in first place.. wait for my money back and shop around i guess..

They will all have the same problem The dry loop is DSL and it runs on the same wire no matter who your ISP is so the speeds will be the same. Those speeds are just an estimate, they are basing it on others in your area, you may get a bit more or you may get a bit less. If Rogers says you cannot get cable internet, no one else will be able to supply it either.

Bottom line: You may pay less, but not for more speed.
--
The irony of common sense, it is not that common.
I cannot deny anything I did not say.
A kitten dies every time someone uses "then" and "than" incorrectly.
I mock people who give their children odd spelling of names.

oneonthefly

join:2013-01-02
Whitby, ON
i had rogers last year,,, was super fast.. and bell offers really high speeds here.. just thought i would give the third place team a chance... and i liked the sound of their website, more personal service, no b.s. and long term lock ins, according to reports a fast and growing company that was doing alot right, and fighting for unlimited caps etc... i would like to use them and back them if i could, even if were same costs as the other two bigger ones.. i currently have no phones or net in house for few months,.. hard but fun and rewarding being single dad of three, guess i'll get net again soon if can.. ohh update,. i did reciev epartial refund from tek sav in mail as promised,... waiting on modem return , and i have conf. from canad apost irt was returned,.. so that be just a few more days i guessing..


mike0z

@teksavvy.com
teksavvy uses rogers network for cable (rogers owns all the wires on the streets basically) As i understand it there is an automated system teksavvy uses to confirm availability. This was notorious for being inaccurate in the early days when teksavvy first started offering cable, but it has become much better over time. unfortunately, still not 100% as proven in your situation. on the plus side your bad experience will likely save any of your surrounding neighbors from having a similar experience with teksavvy

DSL "dry loop" is required as you do not have an active phone line with bell. Unfortunately this means that Bell charges you a fee to have a line for internet purposes only. your rant is justified and we all agree, BUT the position teksavvy has in the marketplace there is little they can do but apologize and refund your money.

Rogers is expensive, and offers low bandwidth caps but it may be your only option unless you want to go with another ISP that uses rogers network (start.ca for example)