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DO IT

@videotron.ca
reply to Gtr7

Re: Another Rogers Rate Increase

said by Gtr7:

Just got informed by mail that my Rogers internet price is increasing by 3 dollars plus tax more a month starting after Jan 24 /2013.

This is only one area of their increase. Customers with TV and or Phone will get an increase also.

My cap is 95 Gig for extreme internet and not 120 Gig because I was told I have to get the new Modem / Router to get 120 Gig. I still pay the same price as customers that get the 120 Gig package.

Ok after ten years with them and now this price increase added too, I've had enough, bye bye.

Why would you need a new router to get more B/W usage? That's ridiculous.

I would file what they told you with the CCTS about having to buy a new modem to get more usage while getting a price increase and being left behind at 90-gigs. That is just too funny.

Hooter

join:2009-08-17
Scarborough, ON

Rogers only provides the higher speeds and usage allowances to customers who upgrade from a D2 modem to a D3 modem. If you do not upgrade - tough luck for you!


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to DO IT

said by DO IT :

said by Gtr7:

Just got informed by mail that my Rogers internet price is increasing by 3 dollars plus tax more a month starting after Jan 24 /2013.

This is only one area of their increase. Customers with TV and or Phone will get an increase also.

My cap is 95 Gig for extreme internet and not 120 Gig because I was told I have to get the new Modem / Router to get 120 Gig. I still pay the same price as customers that get the 120 Gig package.

Ok after ten years with them and now this price increase added too, I've had enough, bye bye.

Why would you need a new router to get more B/W usage? That's ridiculous.

I would file what they told you with the CCTS about having to buy a new modem to get more usage while getting a price increase and being left behind at 90-gigs. That is just too funny.

Rogers has been trying to get people to switch over to D3's in order to get more usage for over a year now. The CCTS is not going to investigate this as their mandate is to simply ensure that they are living up to their own TOS, they do not deal with pricing.


Pesterd

@rogers.com

What's the actual increase for all of the services? Didn't receive any mail yet from them and can't find any info on the website.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by Pesterd :

What's the actual increase for all of the services? Didn't receive any mail yet from them and can't find any info on the website.

All internet tiers are going up by $3 except for 150/10.
Expand your moderator at work

Sunfox

join:2003-12-14
Markham, ON
reply to yyzlhr

Re: Another Rogers Rate Increase

Phone Essentials up 7.0%
Phone Favorites up 5.2%
Phone Deluxe up 4.6%

Cable Basic up 2.9%
Cable Digital Plus up 5.7%
Cable VIP up 2.9%

Internet Lite up 7.8%
Internet Express up 6.1%
Internet Extreme up 4.8%
Internet Extreme Plus up 4.2%

So if you're unlucky enough to subscribe to Phone Essentials, Cable Digital Plus and Internet Lite, your service will be going up 6.7%, or $8 per month/$96 per year.

Of course, all this is because of Rogers' horrible profits. I mean just look at these dreadful numbers:

Q4 2011: $327 million profit
Q1 2012: $356 million profit
Q2 2012: $400 million profit
Q3 2012: $466 million profit

I mean clearly something had to be done. Any reasonable person can see that 1.5 billion profit in 12 months isn't anywhere near enough, so it was time to significantly increase rates for their customers.



Gtr7
Premium
join:2005-05-01
reply to Pesterd

I did not find any info either on their website ... maybe they figure it is bad for their business to post about an increase coming, especially to new possible customers thinking taking on a service.

The letter I got was dated for Dec 18 / 2012 and I just received it in the mail on Jan 2 / 2013.



jduffy
Premium
join:2006-08-20
Cincinnati, OH
Reviews:
·Time Warner Cable
·Vonage
·net2phone
·Cincinnati Bell
·Skype
·Callcentric
·ooma
reply to Sunfox

said by Sunfox:

Of course, all this is because of Rogers' horrible profits. I mean just look at these dreadful numbers:

Q4 2011: $327 million profit
Q1 2012: $356 million profit
Q2 2012: $400 million profit
Q3 2012: $466 million profit

I mean clearly something had to be done. Any reasonable person can see that 1.5 billion profit in 12 months isn't anywhere near enough, so it was time to significantly increase rates for their customers.

Last I saw, companies are still allowed to make a profit and that is their goal - profit generation for the benefit of their investors. Too many people are under the wrong impression that corporations are supposed to benefit society and their employees. That is not the case at all. Just about all products and services are elastic. So if you do not like the price, discontinue purchase of those services and products. If enough people do it, the price will come down to generate demand.
--
Atheists swear there is no Heaven, but pray there isn't a Hell.

Sunfox

join:2003-12-14
Markham, ON

1 edit

Indeed they are allowed. However, when times are tough for many people, and a company's profits are already growing at a steady rate at the current pricing structure, what is the moral justification for a mass price increase far above the cost of inflation, at an earlier schedule than usual?

Are they in danger of going bankrupt? Have they seen a sudden and unexpected increase in the cost of doing business? Are you getting an equal increase in service for the extra money?

I know I wasn't in March 2012 when I cancelled Rogers internet after 15 straight years. $2 more per month for all the upgrades done during the past year. But oh wait, I was still on a D2 plan, meaning I was stuck at 10mbit and 95gb while the rate increase that I had to pay along with everyone else was being justified by the increases to 28mbit and 120gb on my Extreme plan. But if I wanted to see those new improvements, I'd also have to rent a $7 modem they wouldn't let me buy (and refused to provide gratis). So, to get what I was being charged for, I'd have to pay a total of $9 more per month.

No thanks. Rogers was very disagreeable to negotiate with on the phone, and told me that because I was under contract, they were allowed to increase the rates to whatever they wanted and I could do NOTHING ABOUT IT except pay the new rate or break the contract and pay the full penalty (in direct contradiction to the text being used on this year's rate increase notice).

I was so turned off by that attitude (combined with my experience the prior year where I discovered false billing where my bill said I was getting X% discount but if you did the math it was actually less than half of X% - and they refused to correct more than 3 months overbilling), I broke the contract and paid the penalty anyways.

Over the past year I've further cut down my Rogers television service to about half of what it once was, so now I don't need to be held hostage by their contracts to get 20-35% off in order to bring Rogers service rates down to the same price levels as other companies.

So tell me, since you're in Cincinnati, jduffy, and don't have to deal with the Rogers and Bell duopoly... what are your choices for internet service and television there? What do you pay for that service, and what were you paying say 3 years ago for that same service? Let's compare notes.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by Sunfox:

Indeed they are allowed. However, when times are tough for many people, and a company's profits are already growing at a steady rate at the current pricing structure, what is the moral justification for a mass price increase far above the cost of inflation, at an earlier schedule than usual?

Are they in danger of going bankrupt? Have they seen a sudden and unexpected increase in the cost of doing business? Are you getting an equal increase in service for the extra money?

The cost of doing business is typically pretty high for Rogers. Rogers sits on massive amounts of debt and they probably took on even more by joining forces with Bell to acquire MLSE. They need to ensure that they have sustained revenue flowing in to ensure that they can continue to finance their debt and not head into bankruptcy.


jduffy
Premium
join:2006-08-20
Cincinnati, OH
Reviews:
·Time Warner Cable
·Vonage
·net2phone
·Cincinnati Bell
·Skype
·Callcentric
·ooma
reply to Sunfox

I am always surprised that people use the "tough times" comment to object to price increases. Why?

Because when times are good and a company is not doing well, customers to not flock to the company and buy more or pay a higher price to help out the company.

Second, morality does not figure into pricing of a product or service. It is totally demand driven when it comes to elastic products or services. Should a farmer price his products low because they are food and everyone needs food, thereby endangering his ability to make a living?

You did exactly what should happen in a capitalist society. They increased prices, you did not feel you were getting any value, so you cancelled the service. If enough people would have done what you did, they would have been forced to lower prices. But it appears that demand thus justified the increase because people stayed with the service.

Remember, a product is only worth what someone is willing to pay for it.

--
Atheists swear there is no Heaven, but pray there isn't a Hell.



elitefx

join:2011-02-14
London, ON
kudos:2

1 edit

said by jduffy:

But it appears that demand thus justified the increase because people stayed with the service.

Remember, a product is only worth what someone is willing to pay for it.

Yea, you don't seem to realize here in Canada we're the victims of a duopoly because of government deregulation of telecommunications.

It's not like if we don't like our current Telco we can go somewhere else for service.

Things have degraded to the point the 2 dominant telcos actually bought an NHL franchise together. Trust me, there's a rotten stench in the Telco barrel here in Canada. Price fixing has become a national sport. And the CRTC regulatory commission just bends over and takes it dry from Rogers and Bell.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
reply to jduffy

The problem is when those services are provided by an oligopoly(monopoly in their particular offerings), its like chowing between two evils, which is going to hurt more?


Joe1419

join:2007-10-31
reply to Sunfox

Anyone who wants to shove it to rogers, you can cancel your services without penalty due to this rate change, even though you are on contract.

See here for proof straight from the robber's mouth:
»www.rogers.com/web/content/support-terms
(or »www.rogers.com/terms )

"Residents of Ontario who do not wish to accept any applicable rate increase may choose to cancel the service(s) affected by the rate increase(s) without any early cancellation fee, device savings recovery fee or service deactivation fee, as applicable, by sending us a notice to that effect no later than 30 days after receiving the rate increase notice."

Show them you won't take this increase by voting with your wallet!



Beermage

@rogers.com

said by Joe1419:

Anyone who wants to shove it to rogers, you can cancel your services without penalty due to this rate change, even though you are on contract.

See here for proof straight from the robber's mouth:
»www.rogers.com/web/content/support-terms
(or »www.rogers.com/terms )

"Residents of Ontario who do not wish to accept any applicable rate increase may choose to cancel the service(s) affected by the rate increase(s) without any early cancellation fee, device savings recovery fee or service deactivation fee, as applicable, by sending us a notice to that effect no later than 30 days after receiving the rate increase notice."

Show them you won't take this increase by voting with your wallet!

It's 30 days after receiving the rate increase notice. I think most people received their notice in late December early January. So that would mean it would be too late for most people to cancel without a cancellation fee.