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Commbrkdwn

join:2012-12-31
New Orleans, LA
reply to CoxTech1

Re: [LA] Frequent disconnects

Seems like there's an epidemic of loss of service. Even with new modems. See following thread.
»forums.cox.com/forum_home/intern···477.aspx

Experienced drop last night and tried hitting my router, modem and cox ip.

Modem status lights all normal showing connectivity, however no surf. Ping router & modem with no problem. But request times out when pinging outside ip. Hard reset on modem and back online, but status page on router partially blank for modem ip & dns addresses.

Tech scheduled for tomorrow afternoon. I don't want to throw equipment at this issue if the equipment is not the problem.


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:79
I would agree with not wanting to just throw equipment at the issue which is why I suggested the service call.

Commbrkdwn

join:2012-12-31
New Orleans, LA
tech visited yesterday and claims we have a line noise issue. We have a return visit scheduled to isolate the source of the noise.