 Bob
@comcast.net | [Internet] New service Next Monday a Frontier tech is coming to my new house to pull in a FO underground cable and do whatever else is necessary for me to get internet and TV. There is no cabling of any kind in the house.
What should I expect? What do I need to have there? A computer and TV? Is there anything I should do before hand? |
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| Fiber optic? |
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Bob
@firmationstarr.net | Yes. Fiber optic. In Bothell, WA. |
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Reviews:
 ·Frontier Communi..
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I did not know the FTR was expanding their fiber optic to the home network.
Regarding, I think you will have to hire someone to install the cabling in your house. To my knowledge and experience, and a suggestion, NEVER let a tech into your house. You get charged an isolation fee of $85. However, this is an installation and I'm not sure if they are allowed into your house without fee. |
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Bob
@comcast.net | Thank you for the advise. I was told "free installation" but what, exactly, is included was not explained to me. i better be careful about signing anything. |
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| It's not the matter about signing things, if they say may we come in ask if you will be charged, or call them or start a chat with them.
But congrats on getting FiOS, what speeds did you get? |
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Bob
@comcast.net | I chose the basic 15 Mbbs service. I try to be optomistic that my relationship with Frontier will be a happy one but the difficulties I am having getting information online is making me nervous. I need an account number to access most websites and I don't have one yet. The person I talked to when I ordered service didn't follow through with promised emails describing what is involved with free installation. Live chat just tells me to talk to the tech. Whatever happens next Monday, I will definitely post here about my experience so that others have an idea about the process. |
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 HankSearching for a new FrontierPremium
join:2002-05-21
Burlington, WV
kudos:1 | Well Bob - "Welcome to Frontier." The service that you have experienced so far is normal for my area. But there are folks in the northwest that say that receive excellent service from Frontier, so I hope you luck out and receive the service that those individuals claim they receive. |
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I agree with others here that you'll need to have a separate professional install the network inside your house. I wouldn't have frontier do it, as they'll charge outrageous fees to do even the most basic of networking tasks. They'll be installing a OTU on your house or in the garage/basement and likely a router. If they do, you can just use WiFi off the FiOS router, but if you'd rather use gigabit, you can use the FiOS router as a DHCP and DNS server and just install a third party gigabit switch and run Cat5e or Cat6 cables throughout your house. It's pretty easy to do. But for 15mbps service if you're not going to be doing lots of internal transfers between computers, WiFi should do fine if it reaches everywhere.
Congratulations on FiOS, and be sure to have faith in Frontier. They are a good company and they do care; they're just a little over their heads sometimes. They *did* inherit a gigantic tangle of a problem from Verizon. Frontier will take care of you!
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CompTIA Net+ Network Administrator - I know networks!
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