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qwertyabcx

@rr.com
reply to qwertyabcx

Re: Are correctables a problem?

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A few hours later (~3GB transferred).

InsightTech5
Premium
join:2006-11-30
Louisville, KY
kudos:1

1 recommendation

Hi, I work for Insight Communications in the technical support center. I have read your post and would like to help; however, because you are an anonymous user I am unable to private message you. If you would like help with your issue please send us a message or you can contact us through your local office or enter our online chat at: »helpchat.insightbb.com/netagent/···ion=1000. We are very sorry that you are experiencing problems with your service and look forward to hearing from you.

Sincerely,

Insight Broadband Technical Support


SHoTTa35

@optonline.net
reply to qwertyabcx
Correctables themselves aren't a problem but they are indicative of a problem such as the super high power levels you have. 20dBmV is crazy high! If mine goes above 10 I generally start calling people. LOL

The standard range is -15 to +15 and you are already at 20 so as the tech says, get someone out there to fix that sucker (even though you apparently aren't having trouble with it). When the summer comes it will only get worse.

scififan68

join:2010-10-02
Fremont, NE
Reviews:
·Time Warner Cable
In this case the errors themselves aren't the issue, but are a symptom of a signal issue. Your power levels on downstream and upstream are way off, your receive is 20 and your transmit is 30 and your SNR is a bit low at 34dB. You should been within -10 to 10 on the downstream and ~39-49 on the upstream. SNR 36-41dB(typical seen) I'd say get a tech asap!