MFido
join:2012-10-19
kudos:1 | reply to Seraphace
Re: [Cable] New Installation speed change billing issues I see nothing wrong here. I assume these:
You asked for a 18M service. They ship you a Docsis 2 modem. You changed your mind and ask for 28M = Docsis 3 modem.
Here it is on costs for Teksavvy:
- shipping back and forth the 1st Docsis 2 modem = approx $20 + some only $5 manipulation fee (package teh modem, receive, re-package, provision with Rogers). You are the 1st customer I hear complaining the modem is shipped too fast  You were also too fast on ordering and then changing your mind.
- the D3 modem is $25 more so you have to pay for this
Again, I see no issues here ... |
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 Teddy Boomk kudos Received
join:2007-01-29
Toronto, ON
kudos:5 | said by MFido:I see nothing wrong here. I assume these:
You asked for a 18M service. They ship you a Docsis 2 modem. You changed your mind and ask for 28M = Docsis 3 modem. Technically, Teksavvy can give you 28mbit service on a Docsis 2 modem if they want to. That doesn't change until April. It doesn't make it a good idea. Much much better to get the $99 modem than the $75 modem.
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electronicsguru.ca |
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