dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
8
share rss forum feed

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to Ridata101

Re: Express only 12mbps?

said by Ridata101:

Next step is to call rogers and start my tech support crusade.

Um no, there is nothing to troubleshoot, as you're getting exactly what you're paying for. If this is not adequate, I would cancel while you can.

Ridata101

join:2012-09-14
Oshawa, ON
You're wrong. I was quoted 25/2 @300GB.

bt

join:2009-02-26
canada
kudos:1

1 edit
said by Ridata101:

You're wrong. I was quoted 25/2 @300GB.

And the quote was wrong. The phone reps see "Express", assume it means 25/2 and tell you that. Except the Express plan with 300GB usage isn't 25/2, it's 12/0.5.

Tech support won't do anything for you, because there isn't anything they can do for you except to tell you exactly what we're telling you.

You'll be given the option of keeping 12/0.5 @300GB, or not.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
reply to Ridata101
said by Ridata101:

You're wrong. I was quoted 25/2 @300GB.

Don't understand your intransigence my friend. yyzlhr knows what he's talking about as do the rest of us. We're only trying to give you the best advice to work with. Why ask for assistance if you won't consider our advice?

We don't care. It's your Internet and you paying the bill. There's no real world benefit in any of this for us.

Ridata101

join:2012-09-14
Oshawa, ON
Ok, that was a very long conversation with rogers.

Long story short. I now have 25/2 @ 300GB for 45.99 a month and no modem rental for 8 months and no contract.

Have a good day.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
said by Ridata101:

Ok, that was a very long conversation with rogers.

Long story short. I now have 25/2 @ 300GB for 45.99 a month and no modem rental for 8 months and no contract.

Have a good day.

Hmm.. yeah, I'd double check that too, as that promo normally only gives you 160gb.

Ridata101

join:2012-09-14
Oshawa, ON
Really?

Ugh. I don't want to be in phone jail anymore. hehe

I'll call them tomorrow to confirm.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
Like dealing with the Devil Himself. Plan was supposed to end Dec. 31. Anyhoo:

Need Lots of Data?

Get a massive 160GB of data for 8 months
Up to 25Mbps download speed

Express Internet

$45.99/mo

For 8 mos. No term contract. Includes all monthly fees and N Gateway Wi-Fi Modem rental.

Makaveli998

join:2002-04-23
I was on a docsis 2.0 surfboard and when I called to upgrade they offered me this plan.

The most I could get from it was 12/2.

So I went to the rogers store picked up a Docsis 3.0 Hitron then got them to switch my plan to the 45/4 extreme plus package and 55% off my internet for the next 2 years

With that student package it seems the speed varies depending on your region. I didn't have time or care to mess around with that and got upgraded the same night.