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flareneko

join:2009-12-01
Rosemead, CA
reply to jchl89

Re: [Speed Issues] slow speed + reboots every night in Rosemead,

I'm also in Rosemead and having the speed issues at 7 P.M to 1 A.M every night. No reboots though.


naive1016

join:2011-04-03

I am also in Rosemead and am getting slow speeds those exact times. From 7 to 12. I get some disconnects to but am not sure if it's my modem or router. I am getting tired of this lag and want to look for other providers but all we get is ATT or Charter. Is the only way to contact charter is to call them now?


jchl89

join:2004-03-04
Rosemead, CA

I have tried to call them so many times about it. They never actualyl fix it. They come and say on lets take a look at your line, and it looks fine. They never actually admit that the node is overloaded, which is what im pretty sure the problem is.

I don't know how to have to escalated, because i'm tired of having a charter truck come to my house every time I call, and i have to take time off work just to have them do pretty much nothing.

Perhaps naive1016, you can call in too. Hopefully with enough DIFFERENT customers calling within the same area about similar issues, they will realize. What is the general area in Rosemead you are in? (cross streets)


jchl89

join:2004-03-04
Rosemead, CA
reply to flareneko

what general area (cross streets) are flareneko and naive1016 in?


flareneko

join:2009-12-01
Rosemead, CA

Garvey.

I just called Charter back for a follow up with the problem I was talking to CharterSteve with, before the shutdown of Direct. They told me that the node is probably congested and that they're going to send out a dispatch soon and should get back to me within 3-5 business days. Hopefully, this leads to solving the problem soon.


naive1016

join:2011-04-03

I'm on Emerson.
I have been on live chat and they tell me my signals are good and there shouldn't be a problem. I did this a few times and all they did was restart the signals. I wanted to get a tech come but they said I would be charged if they didn't find anything. I didn't do it though because the slow speeds only happen at night.


flareneko

join:2009-12-01
Rosemead, CA

I think it may have been fixed now. I didn't experience a slowdown tonight and speeds looked normal all night. Will know for sure if the same occurs tomorrow.


flareneko

join:2009-12-01
Rosemead, CA

Update: Disregard the previous post. The problem still persists but some charter techs made a visit tonight while the slowdown occurred. They're aware of the problem now and are deciding whether to split the node or use some new technology.

I'm not too sure what all of this means but they noted something about how normally the node should be around 30% of something but it's at 106%. Can't remember exactly what it was but those were the numbers they told me.

Hopefully it gets fixed soon.