I'm getting a second modem from Shaw that is a cisco modem because my speed is an issue. I'm getting 3.65 mb/s and 2.6 upstream with a 25 m/bs package. I'd say that that is a terrible service beyond anyones explanation, and the fact that when I get decent speeds it disconnects me and the wireless doesn't expand to 2 other bedrooms.
Anyway, other than checking the speeds at Shaw Speed test, would the Tech from Shaw physically go on the computer to test this connection or am I able to do that. I understand we're trying to test a router but rightfully it is my computer. I'm sure they would keep to themselves?
If the tech wants to do a speedtest, usually they would use their own laptop - to also rule out your computer being the issue, but they might.
Wireless coverage, that is a completely different issue, which is much harder to fix, and isn't Shaw's to figure out your wireless router's coverage issue. The Cisco, if you have it in router mode, may have better coverage, it might now.
They'll probably start with their signal meter, to see what the signal is doing. -- Yes, I am not employed and looking for IT work. Have passport, will travel.