RLBL
join:2012-11-26
Gloucester, ON | Why Do you stay? Hi, (this is not a troll, I hope I make my message clear).
I read a lot of complaints about service and price( and everyone has the right to complain, and should when they do not feel they are getting the value they pay for), but I ask "Why do you stay?"
I am curious because I am trying to make a decision whether to stay with Rogers or not as my primary source for all entertainment in my house is now from the internet. Can anyone comment on why they have decided not to go with any resellers and stay with the big boys?
I understand that with the resellers, if things are working:great... if anything goes wrong, you are on your own (I am a previous DSL customer who had to leave a reseller because Bell was jerking me around...)... but are there more reasons (consistency/quality of service, uptime, downtime(s) etc...)
Regards... |
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 mozerdLight Will Pierce The DarknessPremium,MVM
join:2004-04-23
Nepean, ON | Lack of viable choices is the principle reason why most stay with Rogers.
Its not a free market --- its a regulated marked primarily and the regulators [CRTC, etc.] are heavily influenced by nationalists [leftists] who believe they have the best interests of Canadians and the content Canadians are exposed too.
If the market was in fact a free market then we would have transparent access to far more choices coming out of the USA.
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business |
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| reply to RLBL
IMHO all the provides are the same. What's the difference who I go with.
I have had INET with rogers for 6 years since I moved into their territory and have NEVER had a problem with them. Line is fast and it is always stable. So why should I shop around and rock the boat.
Ya may get a better price for a short introductory offer but it's not worth the effort to change. They are all the same.
Bill |
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Dcite
join:2006-05-12
Mississauga, ON | reply to RLBL
For the light user which doesn't do all that much. Rogers is probably fairly good.
For those who like to do alot of heavy traffic... say 8 hours of HD Netflix each day, Get the latest games off Steam(5-10GB each), Windows Updates (another 1 GB), Loop some 10 hour long version of gangnam style in 1080p youtube(someone might just do this...)
If you heavily exceed the small usage limits Rogers puts on most packages... it's not worth the cost.
True wholesalers are great in price, but the large companies they wholesale from always makes things difficult when something is wrong with the actual connection to the isp...
Lets go for a Niche scenario where an Indepent ISP which works as a wholesaler might be nicer. You live a long distance apart, but want to feel close, so you decide to have a video chat open 24/7 Assuming a low quality steam.. that's 480kbit a sec... if you leave it open all the time that's up to 171GB by itself.
Okay enough with the possibly unrealistic use cases.. here is a real one. Each Blu-ray disc is about 25GB. 12 discs will consume your entire usage on the highest tier rogers offers. (3 for the lower tiers) |
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| reply to RLBL
At the moment? Don't have the money right now to spring for the "start-ups" of other companies. |
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| I would like to switch to someone like Teksavvy but their fastest package is 28/1. I have Ultimate with Rogers which is 150/10 and 250GB per month. It is expensive but you can't get really high speeds with anyone else right now. Hopefully the CRTC forces Rogers to open up the higher speeds to resellers. |
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| reply to RLBL
said by RLBL:I understand that with the resellers, if things are working:great... if anything goes wrong, you are on your own (I am a previous DSL customer who had to leave a reseller because Bell was jerking me around...)... but are there more reasons (consistency/quality of service, uptime, downtime(s) etc...) Just to start, they're actually wholesalers not resellers.
But to answer your question, I stay for 3 reasons:
1) I have no complaints about service. Haven't had downtime in as long as I can remember
2) I have no complaints about price. Full price is expensive, but it's so easy to get retention discounts to bring things to a reasonable level.
3) I have no other options (or didn't when I signed my last contract). At the time my only options were Bell's 5mbps/800kbps connection (available through Bell or any number of wholesalers), or Rogers (no wholesalers in my area at the time). Since I could get WAAAY faster internet for about the same price as 5/800 from Teksavvy, I made the switch. There's now Rogers wholesalers in my area, so I may switch in the future, but it's going to be hard if Rogers still has 70% discount retentions offers at that time... |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | reply to RLBL
Retention offers make it cheaper then Bell and TPIA providers for my needs. Internet has also been super reliable. Always getting the advertised speed and almost zero outages. |
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RLBL
join:2012-11-26
Gloucester, ON | reply to RLBL
Thanks everyone for the comments... they have been very helpful
(Thanks Ree... wholesalers and not resellers)
I wonder about retention offers: I am currently on a 25% discount on extreme so I am not really complaining about the price, but a 120GB cap is terrible.
That "contract" ends in May at which point I have to call and negotiate something. I always fear threatening to leave in hopes of being forward to retention.. what if they say "sorry to see you go, but don't let the door hit you on the way out" - lol.
I have been happy with the service, just not the price for what I am getting (a 70% retention offer would be great because I would bump it up to a higher tier in a heartbeat) |
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 JCohenPremium
join:2010-10-19
Nepean, ON
kudos:3
 ·Start Communicat..
 ·TekSavvy Cable
 ·Bell Fibe
·Rogers Hi-Speed
| reply to MyrddinEmrys
said by MyrddinEmrys:At the moment? Don't have the money right now to spring for the "start-ups" of other companies.
Start offers free transfer if you have an existing cable internet account, they also offer modem rentals or you could purchase outright for $100 for a DCM476. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| reply to RLBL
said by RLBL:That "contract" ends in May at which point I have to call and negotiate something. I always fear threatening to leave in hopes of being forward to retention.. what if they say "sorry to see you go, but don't let the door hit you on the way out" - lol.
I have been happy with the service, just not the price for what I am getting (a 70% retention offer would be great because I would bump it up to a higher tier in a heartbeat)
They do have 70% off promos if you keep at least one other service at full price. |
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RLBL
join:2012-11-26
Gloucester, ON | Thanks... I will have to go for something else as I do not have a home phone nor do I have TV.
I do have 2 cell phones though... |
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| reply to RLBL
said by RLBL:I always fear threatening to leave in hopes of being forward to retention.. what if they say "sorry to see you go, but don't let the door hit you on the way out" - lol. I wasn't even a customer when I got the 70% discount, I was still with Teksavvy at the time. I just said something to the effect of "I heard you're offering 70% off Ultimate internet. I'd like to sign up if that's true". The front-line CSR didn't know what I was talking about but transferred me and the second person had me signed up in no time.
So you don't really need to threaten to cancel to get a good deal. Just call to ask what the current offers are (or ask for a specific one if you've heard about one on DSLR). |
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RLBL
join:2012-11-26
Gloucester, ON | reply to RLBL
K THanks |
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RLBL
join:2012-11-26
Gloucester, ON | reply to Ree
said by Ree:I wasn't even a customer when I got the 70% discount, I was still with Teksavvy at the time. I just said something to the effect of "I heard you're offering 70% off Ultimate internet. I'd like to sign up if that's true". The front-line CSR didn't know what I was talking about but transferred me and the second person had me signed up in no time.
So you don't really need to threaten to cancel to get a good deal. Just call to ask what the current offers are (or ask for a specific one if you've heard about one on DSLR).
That is what I will do... thank you.
I spoke with a rep today and they advised that I call mid-April and see what I can get |
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| reply to JCohen
said by JCohen:said by MyrddinEmrys:At the moment? Don't have the money right now to spring for the "start-ups" of other companies.
Start offers free transfer if you have an existing cable internet account, they also offer modem rentals or you could purchase outright for $100 for a DCM476. Very true, however I had my eye on Teksavvy since I would need phone service as well, and I'm avoiding Bell. |
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| reply to mozerd
said by mozerd:Its not a free market --- its a regulated marked primarily and the regulators [CRTC, etc.] are heavily influenced by nationalists [leftists] who believe they have the best interests of Canadians and the content Canadians are exposed too.
Bzzt. Wrong answer.
The CRTC & government are mostly influenced by their mostly right-wing corporate masters.
Charlie Wilson, CEO of GM in the 1950's famously once said, "What's good for General Motors is good for America."
You cn change the names to those of any of ROBELLUS, VIDEOTRON, SHAW, and their respective CEO's and change the country to 'Canada' and you'll have the scenario just about right. |
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 dabonz
join:2012-05-17
Ottawa, ON | I like Rogers but sometimes they piss me off lol especially when they decided to up the price from $50 to $100 for over data allowance
you know you can get a bizness account for $154.00 I think for unlimited data download but the line aint that fast i think its 12mpbs
download.
My question is why cant they offer that to a residential account ?
you know the Extreme and up like I'm willing to pay some coin for that
Now I discipline myself for data allowance but 250 GB is peanuts
on The Fiber optic is 500 GB that's is a bit more reasonable.
That's just my thoughts on this matter
Regards
dabonz |
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| said by dabonz:I like Rogers but sometimes they piss me off lol especially when they decided to up the price from $50 to $100 for over data allowance
you know you can get a bizness account for $154.00 I think for unlimited data download but the line aint that fast i think its 12mpbs
download.
My question is why cant they offer that to a residential account ?
you know the Extreme and up like I'm willing to pay some coin for that
Register "Dabonz" as a sole proprietorship, or as a L.P. and then get business service. |
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 TOPDAWGPremium
join:2005-04-27
Midland, ON
kudos:3 | reply to RLBL
I stay cause I can't get anything else. DSL tops out at 3MB here cause I'm to far from the CO and no 3rd party's have unlimited cable in my area. So it's rogers unlimited business 10/2 for 87 a month for me.
I don't like it but all I can get. |
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