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calgryboy

@shawcable.net

Shaw SLOW speed internet

I am tired of paying for high speed internet that downloads at 3 kB/s, This has gone on for weeks now! Quite frustrating!


Tech121212

join:2013-01-10
Maple Ridge, BC

I've received the same speeds as you and Shaw doesn't seem to know what's going on. They are sending a tech out for review of the internet and they're giving me a cisco modem. As far as your problem, I don't know if the cisco modem would help you or not but it is quite worthy of a try.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
reply to calgryboy

What have you done so far to try and fix it?



bucko2012

@sasknet.sk.ca
reply to calgryboy

switch all your services. problem solved. netflix will support on shaw and they will always saturate your connection. so switch.


ErikRP

join:2004-11-06
Winnipeg, MB
Reviews:
·Shaw
reply to calgryboy

I share your pain. I'm on the BB100 plan but outside of school hours I'm getting less than 10 Mbps and usually less than 5 Mbps. Shaw has been out to test for themselves and confirmed the node is saturated but there are no immediate plans to resolve the problem. My solution is either live with it or go with MTS. I suppose there is a third option - quit my day job and surf during the day. Those speeds are closer to 60-70 Mbps.



Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
reply to calgryboy

Hi Calgryboy,

What troubleshooting steps have you done so far? Have you covered the basics at »community.shaw.ca/docs/DOC-1012

-Shaw_Alex


Tech121212

join:2013-01-10
Maple Ridge, BC

Hi Alex. I've recieved slow speeds and slow speeds with ethernet and also wireless. I've tried moving the router to different places, changing the channel, rebooting the router, disabling Wifi so I can use ethernet only, I've disabled the Wifi and Ethernet adapters countless times to resolve anything to do with the internet, I've rebooted after I have reset my modem/router. I've done just about anything a tech can do. I've switched the coax cables around from wall/router, router/wall...tomorrow I've got a Tech coming today to fix this problem for me I don't know if he'll be able to do anything, is there anything you suggest I do? The internet is terrible reaching to any other room, on days that it is slow it is around 2-3 Mb/s.



Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1

Let me know what the tech finds and we can go from there



slowwestleth

@96.51.40.x

For about 2 weeks now i have had the worse internet in Lethbridge. We are talking a good minute for google to open many times. I won't even get into trying to watch youtube. I have the 100 megabit plan and even the shaw speed test shows a ! for ping.

I have spoken to many people on the west side of Lethbridge who are experiencing the same issues.

Every time i book a tech its the same thing " Yes the west side of Lethbridge is saturated and we are doing an upgrade in the next few months"

Come summer when the students exodus my internet is back to the levels expected with my service plan.

However the past few weeks has gone from 10-15 megabit on a 100 megabit plan to under 1 megabit. Interesting enough my upload stays at 5 megabit


Tech121212

join:2013-01-10
Maple Ridge, BC
reply to Shaw_Alex

Tech came and installed modem, and tested speeds. Found that people had some channel bonding going on. Said there was no way going about fixing it because thats essentially how Wifi operates. Does this seem correct to you?

Wireless is fine, ethernet is not. Ethernet is 2.45 upstream and 5.67 m/bps? He said roll back my driver? I did that and nothing new happened. Your take?



Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1

I'm stumped. You could contact a TSR on Chat at www.shaw.ca/chat or maybe someone else on here will have a solution.



EnigmaMac

join:2010-05-30
Calgary, AB
kudos:1
reply to calgryboy

said by calgryboy :

I am tired of paying for high speed internet that downloads at 3 kB/s, This has gone on for weeks now! Quite frustrating!

Switch over to TELUS, problem solved. No more sharing your Coax Cable Connection with the rest of your neighbourhood. With TELUS, you'll get your own line.

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

Perhaps, but your own line to where?

I'm pretty sure the line coming off the DSLAM is shared with all the other customers in the neighbourhood.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.



bucko2012

@sasknet.sk.ca

just like Sasktel, they have your own dedicated line in your home that you not sharing with other user like you do with Shaw. so Telus and Sasktel have the line terminological so that you can use the net with your own line not sharing with somebody else. if you have 15 megs with Telus, IF YOU take the full 15 MEGS, YOU not share it amongs your neighbors.

MAKE SENSE?



ChuckcZar

@teksavvy.com
reply to EnigmaMac

Telus has no future whatsoever unless fiber to the home becomes a reality in Canada like Google fiber or Fios.


ilianame

join:2002-06-05
Burnaby, BC
kudos:1
Reviews:
·Shaw
reply to bucko2012

said by bucko2012 :

MAKE SENSE?

NO

said by ChuckcZar :

Telus has no future whatsoever unless fiber to the home becomes a reality in Canada like Google fiber or Fios.

When the day comes, should Telus name their Fiber offering Felus?

"I wouldn't mind getting some wide Felus sometimes" people will say


rustydusty

join:2009-09-29
Red Deer, AB
reply to calgryboy

The battle between cable vs telco will live on forever. Cable you can have saturation issues, telco you have distance issues. As of right now cable wins, for a simple reason of better speeds and plans. Telus just unofficially released a 50x10 plan, however it's not available everywhere, where as Shaw's 50Mb is available to their entire foot print.


Tech121212

join:2013-01-10
Maple Ridge, BC
reply to Shaw_Alex

Do you think you could match my extreme internet (is it 15 or 20 mbps?), basic phone, basic TV with Telus' package for 93 dollars? Thanks


xtachx

join:2005-11-19
canada
Reviews:
·voip.ms

said by Tech121212:

Do you think you could match my extreme internet (is it 15 or 20 mbps?), basic phone, basic TV with Telus' package for 93 dollars? Thanks

Absolutely. My shaw deal: $23 for extreme (25mbps and 400GB) internet, $36 for FULL cable and $9 for basic phone as long as I remain a student. (4-5 more years).

Cost:$72 with tax.
--
Bell Canada: It is “Preposterous" that consumers should get content they want on their cellphones.

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

1 edit

Shaw Access is $49.95 for basic TV, phone and very basic internet, but the internet plan can be upgraded from there.

This is very off topic though.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.



spock

join:2012-07-08
Reviews:
·TekSavvy DSL
reply to rustydusty

said by rustydusty:

The battle between cable vs telco will live on forever. Cable you can have saturation issues, telco you have distance issues. As of right now cable wins, for a simple reason of better speeds and plans. Telus just unofficially released a 50x10 plan, however it's not available everywhere, where as Shaw's 50Mb is available to their entire foot print.

What sort of disadvantage do you see with GPON?

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

The fact that very few people can get it.



rustydusty

join:2009-09-29
Red Deer, AB
reply to spock

Hardware costs is about the biggest I can think of. The telco will most likely soak the cost up for all of the required hardware, which is why the rollout of GPON won't be fast. Plus the cost of laying the fiber in an entire neighbourhood wouldn't be cheap. It would be future proofing, as a single fiber into a home can do everything, plus they are helping themselves out for 5-10 years down the road when everyone wants fiber.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

Let the municipality or another company put in the fiber, and then whatever service provider wants to provide service to a customer can.

Similiar to the electric/gas companies in Alberta, a single company manages the lines to the home, but then any company can provide service.

In this case, would be speed, throttling rules.

I would much rather the municipality do it though, as there wouldn't be so much call for profit in 'maintaining' the lines.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


Tech121212

join:2013-01-10
Maple Ridge, BC
reply to xtachx

I'm not a student though. Does this matter?


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

If you're not a student, you will have a hard time getting a student deal.


matt1101

join:2012-02-29
Lethbridge, AB
reply to slowwestleth

Would you mind registering on community.shaw.ca and replying to the thread "slow speeds strike again"

I'm having that exact same issue!!!!

However they claim to me no saturation.

We need to get more word out there to have the upgrade complete. I'd be open to exchanging emails with you also so we can give them results concurrently.

I'm on the west side of lethbridge also.