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bulletsam
join:2008-04-08
Charleston, IL

bulletsam

Member

[IL] Latency issues.

Any idea when this might get repaired? been like this a few days now off and on.





Anonymous88
Premium Member
join:2004-06-01
IA

Anonymous88

Premium Member

Your latency is not bad but your speed is too low if you have 50/5 service.

bulletsam
join:2008-04-08
Charleston, IL

1 edit

bulletsam

Member

Latency is not bad? lol, ok. Sure acts bad considering the norm is 25ms. Yes, I have 50/5 service.




I'd say the weather isn't helping, we've had ice precipitation in Illinois and Indiana all day.
jhamps10
join:2006-01-06
Arlington, TX

jhamps10

Member

yeah mine has been horrible all day here in Charleston, I can't even get speedtest to load now to see just how slow it is
jhamps10

jhamps10 to bulletsam

Member

to bulletsam
you may want to PM mediacom chad or tweet mediacom support, I went to them to see if anyone else had complained of slow sppeds and latency, they sent a reset to the modem and now I'm getting speeds back to normal now

bulletsam
join:2008-04-08
Charleston, IL

bulletsam

Member

Well, it worked. I hate calling support, but I took a chance.




Thanks for the info.
jhamps10
join:2006-01-06
Arlington, TX

jhamps10

Member

heh so do I, hate being bewiltered on the phone by some dummy who thinks I don't know what I'm doing... that's why the first place I go is @mediacomsupport on twitter or their website forums and post there
wth
Premium Member
join:2002-02-20
Iowa City,IA

wth to Anonymous88

Premium Member

to Anonymous88
said by Anonymous88:

Your latency is not bad but your speed is too low if you have 50/5 service.

64ms to Mediacoms hop #3 (172.30.9.189) is way to high. Should be under 30/35ms.

Boss302_1970
join:2009-12-11

Boss302_1970 to bulletsam

Member

to bulletsam
my 50/5 latency is usually 10 ms so id say that's too high

Anonymous88
Premium Member
join:2004-06-01
IA

1 edit

Anonymous88 to wth

Premium Member

to wth
I still stand by my opinion. You obviously can disagree. Below 100ms to Google is OK in my book.

Tehrasha
join:2004-12-15
Vinton, IA

Tehrasha

Member

said by Anonymous88:

Below 100ms to Google is OK in m book.

I guess it all depends on what you are accustomed to seeing.
If my ping to google (8.8.8.8) suddenly jumped to being over 50ms consistently, I would raise an eyebrow at least.

»i632.photobucket.com/alb ··· ping.png

Interesting that my ping to a sever in Des Moines is nearly double that to Google...

bulletsam
join:2008-04-08
Charleston, IL

bulletsam

Member

Thanks for the input, all. Yeah, it's very easy to notice the change if you stream or do any sort of gaming.

Saying Google thinks under 100ms is ok, is like saying "speeds up to 50Mbps" is ok. If a company is going to run ads hyping your "amazing performance and support" you should be held accountable, imo.

I will say it's the AT&T servers where most of my latency comes from when it happens.

GLIMMER
join:2004-01-17
Fisher, IL

GLIMMER

Member

said by bulletsam:

Thanks for the input, all. Yeah, it's very easy to notice the change if you stream or do any sort of gaming.

Saying Google thinks under 100ms is ok, is like saying "speeds up to 50Mbps" is ok. If a company is going to run ads hyping your "amazing performance and support" you should be held accountable, imo.

I will say it's the AT&T servers where most of my latency comes from when it happens.

nope the 173 ips belong to mediacom. its there problem either at the node or the headend make them fix it.

IP Information for 173.30.9.189
IP Location: United States United States Iowa City Mediacom Communications Corp
ASN: AS30036
Resolve Host: 173-30-9-189.client.mchsi.com
IP Address: 173.30.9.189 [Whois] [Reverse-Ip] [Ping] [DNS Lookup] [Traceroute]

NetRange: 173.16.0.0 - 173.31.255.255
CIDR: 173.16.0.0/12
OriginAS:
NetName: MEDIACOM-RESIDENTIAL-CUST
NetHandle: NET-173-16-0-0-1
Parent: NET-173-0-0-0-0
NetType: Direct Allocation
RegDate: 2008-05-19
Updated: 2012-02-24
Ref: »whois.arin.net/rest/net/ ··· 16-0-0-1

OrgName: Mediacom Communications Corp
OrgId: MCC-244
Address: 100 Crystal Run Rd.
City: Middletown
StateProv: NY
PostalCode: 10941
Country: US
RegDate: 2008-02-05
Updated: 2012-02-27
Comment: For abuse issues contact
Ref: »whois.arin.net/rest/org/MCC-244

Anonymous88
Premium Member
join:2004-06-01
IA

Anonymous88

Premium Member

What if they agree with me and tell you they can't find any issues? How do you make them 'fix' something that's not broken?

bulletsam
join:2008-04-08
Charleston, IL

bulletsam to GLIMMER

Member

to GLIMMER
Tech was here and found a connection issue at the drop, TV looks much better now. Also said they seem to be having a problem with a C10K? server at the head-end when the frequency switches.

I guess others near me with Ultra50 are experiencing the same problems.
GLIMMER
join:2004-01-17
Fisher, IL

GLIMMER to Anonymous88

Member

to Anonymous88
said by Anonymous88:

What if they agree with me and tell you they can't find any issues? How do you make them 'fix' something that's not broken?

Thats because your NOC is full of people who shouldn't have that job. If there is a network issue they should find it. I had comcast they have 30 mil subs and mediacom has what? In the area I was in we never had a outage. I've had mediacraps service for almost 2 years and we have had 8 outages in the last 9 months. Thats a good track record.
k9iua6
join:2004-05-23
Dubuque, IA

2 edits

k9iua6

Member

Latency obviously affects some applications more than others. I personally am more worried about lost packets than I am about latency, although I also don't use the applications most affected by higher latency values (such as VoIP, gaming, or maybe video, all of which are also higher bandwidth applications and more time dependent). To say there is an absolute value of latency below which you must have is also a misnomer, especially with web browsing, which is what Anonymous was pointing out. It is all application driven.

Latency is also something that will constantly fluctuate across a range of values, depending on time of day and network conditions. It also makes a huge difference whether you are hitting sites that are dispersed across the network (such as CDN) or a centrally located (and potentially overworked) server. [There is a classic example from the differences of measuring latency to yahoo.com versus www.yahoo.com, where the latter will resolve to closer CDN with lower latency, whereas the former will not, with latency being very high.]

ADDED: I got the Yahoo examples reversed. yahoo.com will be the quicker ping, with www.yahoo.com being a very long ping. At least when I just now tested it. I also just found similar between google.com and www.google.com.

Anonymous88
Premium Member
join:2004-06-01
IA

Anonymous88 to GLIMMER

Premium Member

to GLIMMER
You guys can't 'make' someone fix something if that person/company believes there are no issues. His speed was too low for 50/5 tier I agree with that. FYI that speed is advertised as up to 50/5 in case you missed that part and I personally consider anything above 35 Mbit not an issue (this is hardwired to the modem/gateway). His latency while not the best was not 'bad'. Just because you get accustomed to really low latency and now it changed it does not mean there is an issue. I am also a gamer and I know I have no problems with latency below 150ms at all.

Mediacom is a much smaller company with not enough redundancy and scattered plant. Depending on the area you may see more outages than some other areas.

bulletsam
join:2008-04-08
Charleston, IL

1 edit

bulletsam

Member

When I can see my car, tank, solider, move forward and then lurch back to the start point constantly, yes, it is a problem.

I had a tech here Tuesday witness the lag/latency and timeouts I'm having. He acknowledged they do have a issue.



That's from tonight. Look good to you?


NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA
TP-Link TD-8616
Asus RT-AC66U B1
Netgear FR114P

NormanS to Anonymous88

MVM

to Anonymous88
said by Anonymous88:

I still stand by my opinion. You obviously can disagree. Below 100ms to Google is OK in my book.

For HSI connections (DOCSIS or DSL), Google should never be more than 35 ms away in most cases:
Tracing route to www.google.com [74.125.224.116]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms     1 ms  192.168.42.1
  2    26 ms    26 ms    26 ms  173-228-7-1.dsl.static.sonic.net [173.228.7.1]
  3    25 ms    24 ms    25 ms  gig1-4.cr1.lsatca11.sonic.net [70.36.243.13]
  4    24 ms    24 ms    24 ms  0.xe-5-1-0.gw.pao1.sonic.net [69.12.211.1]
  5    26 ms    24 ms    32 ms  0.xe-6-0-0.gw3.equinix-sj.sonic.net [64.142.0.185]
  6    25 ms    25 ms    26 ms  eqixsj-google-gige.google.com [206.223.116.21]
  7    26 ms    26 ms    25 ms  216.239.49.168
  8    27 ms    27 ms    27 ms  64.233.174.109
  9    27 ms    26 ms    26 ms  nuq04s08-in-f20.1e100.net [74.125.224.116]
 
Trace complete.
 
NormanS

NormanS to GLIMMER

MVM

to GLIMMER
said by GLIMMER:

nope the 173 ips belong to mediacom. its there problem either at the node or the headend make them fix it.

Are you absolutely certain? The trace route is showing RFC 1918 reserved IP addresses:

172.30.9.189
172.30.9.165

NetRange:       172.16.0.0 - 172.31.255.255
CIDR:           172.16.0.0/12
OriginAS:       
NetName:        PRIVATE-ADDRESS-BBLK-RFC1918-IANA-RESERVED
NetHandle:      NET-172-16-0-0-1
Parent:         NET-172-0-0-0-0
NetType:        IANA Special Use
 
Also, I have a "173" IP address.
NetRange:       173.228.0.0 - 173.228.127.255
CIDR:           173.228.0.0/17
OriginAS:       AS7065
NetName:        SONIC-BLK
NetHandle:      NET-173-228-0-0-1
Parent:         NET-173-0-0-0-0
NetType:        Direct Allocation
RegDate:        2010-02-17
Updated:        2012-03-02
Ref:            http://whois.arin.net/rest/net/NET-173-228-0-0-1
 
OrgName:        SONIC.NET, INC.
OrgId:          SNIC
Address:        2260 Apollo Way
City:           Santa Rosa
StateProv:      CA
PostalCode:     95407
Country:        US
RegDate:        1996-09-12
Updated:        2010-02-11
 

bulletsam
join:2008-04-08
Charleston, IL

3 edits

bulletsam

Member

"Are you absolutely certain? The trace route is showing RFC 1918 reserved IP addresses:"

172.30.9.189
172.30.9.165

NormanS,

Thanks for pointing this out. I tried to trace it also after the tracert, but found nothing but one site saying it seems to be a router.

Who, or what is this? I mean, I understand it's for 'IANA Special Use' but why? from what I can gather it's not my ISP, could be spoofed, or from my local environment.
GLIMMER
join:2004-01-17
Fisher, IL

GLIMMER to Anonymous88

Member

to Anonymous88
said by Anonymous88:

You guys can't 'make' someone fix something if that person/company believes there are no issues. His speed was too low for 50/5 tier I agree with that. FYI that speed is advertised as up to 50/5 in case you missed that part and I personally consider anything above 35 Mbit not an issue (this is hardwired to the modem/gateway). His latency while not the best was not 'bad'. Just because you get accustomed to really low latency and now it changed it does not mean there is an issue. I am also a gamer and I know I have no problems with latency below 150ms at all.

Mediacom is a much smaller company with not enough redundancy and scattered plant. Depending on the area you may see more outages than some other areas.

i dont care if mediacom is a small company if your a service provider then spend money on upgrades. and they could add redundancy there just to cheap to do it.
GLIMMER

GLIMMER to NormanS

Member

to NormanS
said by NormanS:

said by GLIMMER:

nope the 173 ips belong to mediacom. its there problem either at the node or the headend make them fix it.

Are you absolutely certain? The trace route is showing RFC 1918 reserved IP addresses:

172.30.9.189
172.30.9.165

NetRange:       172.16.0.0 - 172.31.255.255
CIDR:           172.16.0.0/12
OriginAS:       
NetName:        PRIVATE-ADDRESS-BBLK-RFC1918-IANA-RESERVED
NetHandle:      NET-172-16-0-0-1
Parent:         NET-172-0-0-0-0
NetType:        IANA Special Use
 
Also, I have a "173" IP address.
NetRange:       173.228.0.0 - 173.228.127.255
CIDR:           173.228.0.0/17
OriginAS:       AS7065
NetName:        SONIC-BLK
NetHandle:      NET-173-228-0-0-1
Parent:         NET-173-0-0-0-0
NetType:        Direct Allocation
RegDate:        2010-02-17
Updated:        2012-03-02
Ref:            http://whois.arin.net/rest/net/NET-173-228-0-0-1
 
OrgName:        SONIC.NET, INC.
OrgId:          SNIC
Address:        2260 Apollo Way
City:           Santa Rosa
StateProv:      CA
PostalCode:     95407
Country:        US
RegDate:        1996-09-12
Updated:        2010-02-11
 

good catch i for some reason thought it said 173 when i pluged it in.
GLIMMER

GLIMMER to bulletsam

Member

to bulletsam
said by bulletsam:

"Are you absolutely certain? The trace route is showing RFC 1918 reserved IP addresses:"

172.30.9.189
172.30.9.165

NormanS,

Thanks for pointing this out. I tried to trace it also after the tracert, but found nothing but one site saying it seems to be a router.

Who, or what is this? I mean, I understand it's for 'IANA Special Use' but why? from what I can gather it's not my ISP, could be spoofed, or from my local environment.

it has to be mediacom because the first 12. is the transfer to att network. Im intregued that it might be the node then the headend.

NormanS
I gave her time to steal my mind away
MVM
join:2001-02-14
San Jose, CA
TP-Link TD-8616
Asus RT-AC66U B1
Netgear FR114P

NormanS to bulletsam

MVM

to bulletsam
said by bulletsam:

Who, or what is this? I mean, I understand it's for 'IANA Special Use' but why? from what I can gather it's not my ISP, could be spoofed, or from my local environment.

It is Mediacom, just not their IP addresses. Many ISPs are using RFC 1918 addresses on their internal networks for lack of available IPv4 IP addresses. Some of the larger ones, including AT&T, are using 10.0.0.0/8.

bulletsam
join:2008-04-08
Charleston, IL

bulletsam

Member

Thanks for clearing that up for me, I appreciate it.
bulletsam

bulletsam

Member

Takes from 6 to 15 seconds for pages to load now... with errors. This is getting old real damn fast.

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

What speeds are you currently getting?

bulletsam
join:2008-04-08
Charleston, IL

1 edit

bulletsam

Member

Oh my d/l and u/l speeds are great, 45+d/l and 5.40+u/l at a 500 mile range, it just takes awhile to get anywhere. These are at hop 3, 4, and 5... and seem to be my problem.

172.30.90.97 MC
172.30.35.65 MC
172.30.88.97 MC

12.250.218.41 AT&T
12.250.28.6 AT&T

The Mediacom owned ones had always ran at 9ms - 13ms response time. They now run from 21ms - 37ms response time. The AT&T owned constantly time out.