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obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
Reviews:
·Optimum Online
·Verizon FiOS

[rant] can't remove programming on directv.com

I have had direct for a while. Was always getting "discounted" programming when I would call up and complain that certain packages were beyond my budget. Well, I realized that I rarely watch move of the premium movies and just wanted to cancel altogether. I tried going to my account and there is no option to remove programming online instead you have to call. I called up and after 5 minutes of talking to a rep and her reluctance to want to cancel, I just hung up. She kept trying to offer a couple of options, etc. I told her no. In frustration I just hung up. I realize that Directv wants to try and keep customers and especially for the pricey movie packages, but it is a real pain.
I am pretty sure that when I had Cablevision, I was able to change programming online.

BlitzenZeus
Burnt Out Cynic
Premium
join:2000-01-13
kudos:3
Do you want to stay with them at all? If they are going to try the run around, and do their tactics to make you keep spending more money than you want just tell them to cancel your entire service today as they can't follow a simple damn request.

This is pretty standard, they want to try to talk you out of spending less money.

The morons at my fathers cable company tried to say he'll lose channels like the .tv channels... the what? some fing garbage nobody watches, and other bullcrap this this.

Just cancel them, and stop paying for tv to begin with. Bring out those rabbit ears, and maybe a small online sub for less than $10 per month if you think you need it.
--
I distrust those people who know so well what god wants them to do because I notice it always coincides with their own desires- Susan B. Anthony
Yesterday we obeyed kings, and bent our necks before emperors. But today we kneel only to the truth- Kahlil G.


dbmaven
There's no shortage
Premium,Mod
join:1999-10-26
Sty in Sky
kudos:3
reply to obeythelaw
Call them again.

Tell them you're moving to a complex that does not have or allow DirecTV and you need to cancel today.

Simple. Effective. Done.
--
Ad astra per alas porci!!


bobrk
You kids get offa my lawn
Premium
join:2000-02-02
San Jose, CA
reply to obeythelaw
If you want to quit DirecTV, you have to be strong. They will offer you all kinds of crap to stay on.


Dude111
An Awesome Dude
Premium
join:2003-08-04
USA
kudos:13
reply to obeythelaw

 

Yes they know they are gettiing ridiculously expensive for basically crap now and will try anything!!!

IF YOU DONT WANT THEM,DO NOT GIVE IN........ TELL THEM TO CANCEL YOUR ACCOUNT!!



Good luck buddy


obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
Reviews:
·Optimum Online
·Verizon FiOS
reply to obeythelaw

Re: [rant] can't remove programming on directv.com

I don't mind Directv. I think their hardware is good and the quality of the pic is good. I will give it one more try to get rid of the programming I don't want. Still want/need Directv but I can get by with more "basic" programming and just use Hulu and my Apple TV for other programming.


87062379

join:2013-01-22
USA
reply to obeythelaw
Didn't AOL get in trouble for similar tactics a while back?


AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
reply to obeythelaw
"Hi I want to" xxx
"No, I want to" xxx
"No, I want to" xxx

repeat as necessary.
--
* seek help if having trouble coping
--Standard disclaimers apply.--
Expand your moderator at work

OHN

join:2003-02-05
Appleton, WI
kudos:1
reply to obeythelaw

Re: [rant] can't remove programming on directv.com

I had the same frustration with them. As shows I would watch would come on, I would add the channels online. Each time I wanted to remove them, I would have to call and try to be convinced otherwise.

In the end, I dumped them for Dish. So far, I have been very happy with Dish. I was paying $150 for DirecTV and wanted the Genie receiver. They just would not budge and would not give it to me (although it is a lease and you have to return it upon leaving). They wanted me to pay $300. At one point one of the reps said I would be committing fraud if I tried to cancel the account under my name and then open a new one under my wife’s name so we could be considered “new” customers and get the stupid Genie.

I finally gave up and decided to cancel. I called five times before it was actually done. The first two times they gave me wrong info (they said the account was under my wife’s name), the other times they said they had cancelled although they did not. The last time I was finally able to.