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CBD_DFW

@108.244.115.x
reply to 15444104

Re: After the PROMO what is the REGUALR price??

Recently I called TWC Dallas and asked very very directly what the regular internet pricing rates were. The person on the phone simply refused to answer. And was rude.

Staggeringly poor business practices over there.

15444104
Premium
join:2012-06-11
said by CBD_DFW :

Recently I called TWC Dallas and asked very very directly what the regular internet pricing rates were. The person on the phone simply refused to answer. And was rude.

Staggeringly poor business practices over there.

As we all know, the attitude at the top (CEO) trickles down to the lowest level employee.

The CEO at TWC must be a real prize! LOL

Another MBA who only cares about the next quarter and doesn't give a rats ass about the people who keep the company in business....

THE CUSTOMERS!


F100

join:2013-01-15
Durham, NC
reply to CBD_DFW
Same thing on Chat for me in the NC Market. I went ahead and filed a compliant with the State Attorney General's office since they manage the franchise for TWC in NC. Probably won't get anywhere but I want to have standard prices available if I want to compare services, no promo rates. That said, I never paid full price, I always just called to get another promo for internet only. It's the way they want you to play the game.