 J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1
 ·Rogers Portable ..
·WIND Mobile
 ·Rogers Hi-Speed
 ·magicjack.com
1 edit | [The Call] So, I was on the phone with Rogers... Naturally, none of us are too impressed with the recent price changes. So needing to save some cash, I decided to call Rogers to cancel my home phone (and go with a sip), and asked how this would affect my account. (Background, I am on a 70% discount on VIP cable) They said I'd lose any discounts that I currently have. I asked if there was anything that they could do? So..
The "analyst" (as they call customer relations specialists now) looked into my account, and came back about 20 minutes later with a new 1 year bundled discount:
VIP Cable: 20% plus no charge on HD Box
Internet: Upgrade to Extreme Plus, 50% discount, no modem charge
Home Phone: $10 off per month
(Edit: Meant to say Internet, not cable on second line)
Total cost comes out $3/month less than what I am paying now, and $12 less than what I would pay next billing.
I told that lady that what she did was considered good customer service.
Although I wish I was paying less, it is what it is. I still have my addiction to some cable channels, which are not basic nor OTA. I have 12 months of discounts to see if I need to plan further. I'm just happy I didn't have to eat this service fee increase, in fact, paying a bit less, plus an additional 10GB of usage. (I had 20GB insurance before)...
Overall, a decent experience...and no hassle for changing providers for now.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1 Reviews:
·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
·magicjack.com
| Looks like they already made my account changes:
Upload is at extreme plus now. Download is quicker, but, obviously that's speedboost too.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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 elitefx
join:2011-02-14
London, ON
kudos:1
1 edit | reply to J E F F
said by J E F F:Cable: Upgrade to Extreme Plus It's like a regular said here in another thread, upgrade at a discount then price hike, price hike, price hike.
You were between a rock and a hard place but overall it's still a win-win for Rogers. You're still on the hook for 3 services.
At least you're getting $12 off your future bills. If you had of gotten $12 knocked off the services you had when you called in THAT would have been a successful bit of wheeling and dealing on your part. |
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J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1 Reviews:
·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
·magicjack.com
| Technically only $3 if you don't factor in increases.
No matter which way I go, it would be hard to get SportsNet with decent internet for much under $110/month.
Still, factoring in the increase, it's a $144 savings over the year. So was worth the 30 minute phone call.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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elitefx
join:2011-02-14
London, ON
kudos:1
2 edits | said by J E F F:Still, factoring in the increase, it's a $144 savings over the year. So was worth the 30 minute phone call.
You're absolutely right. My beef is that Rogers costs are the same for 25/2, 35/3 and 45/4. All they do is alter the modem config file. They tell us it's an upgrade but to them it's absolutely nothing resource wise.
And for 3 or 4 keystrokes all of a sudden it's this Great Deal for the customer. Complete and utter BS.
I mean, all of Rogers network runs at 75/10 minimum so all they're doing is piecing it off like a big rock of Crack. Anything less than 75/10 is a tiny piece of the Rogers pie. |
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 mozerdLight Will Pierce The DarknessPremium,MVM
join:2004-04-23
Nepean, ON | reply to J E F F
If your Rogers Home phone costs you $30 per month + long distances charges + any add-ones you may have like Caller ID Voice mail etc. You can save a bundle by converting to VoIP which would cost you on average $10 [or less] per month. And VoIP is so much more flexible and loaded with features and capabilities.
I've been using VoIP for the last 5 years --- I've saved a bundle --- a very big bundle.
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David Mozer
IT-Expert on Call
Information Technology for Home and Business |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | Then he wouldn't have got the discounts on other services. |
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J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1 Reviews:
·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
·magicjack.com
| said by sbrook:Then he wouldn't have got the discounts on other services.
That exactly is the problem. You need triple play for decent discounts. I remove the phone service, as $30 a month, but pay $65 more a month for Internet and cable...so a net loss of $35 per month, minus VoIP service.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | reply to elitefx
said by elitefx:said by J E F F:Still, factoring in the increase, it's a $144 savings over the year. So was worth the 30 minute phone call.
You're absolutely right. My beef is that Rogers costs are the same for 25/2, 35/3 and 45/4. All they do is alter the modem config file. They tell us it's an upgrade but to them it's absolutely nothing resource wise. That is not true, if more and more people got on faster tiers, Rogers would need to upgrade capacity by doing more node splits etc which are time consuming and costly. |
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elitefx
join:2011-02-14
London, ON
kudos:1 | said by yyzlhr:That is not true, if more and more people got on faster tiers, Rogers would need to upgrade capacity by doing more node splits etc which are time consuming and costly.
I submit this is a moot point. If Rogers is currently upgrading to 150/10 across the footprint then necessary upgrades have been done already. This fairytale "capacity" excuse has worn itself out. |
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bt
join:2009-02-26
canada
kudos:1 Reviews:
 ·Start Communicat..
| said by elitefx:If Rogers is currently upgrading to 150/10 across the footprint then necessary upgrades have been done already.
No, they won't have been. That would be a big waste of money. |
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| reply to J E F F
I got last week....
50% off Ultimate (75/2) 250 GA. free Modem
20% off Digital VIP free PVR
15% off old Grandfathered Basic Home Phone with free 250 N.A. L.D. min's.
All for 1 yr. |
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J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1 | Seems that 1 year is all they will do. Great deal, btw. Always good to see customers fighting for a better deal.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | reply to elitefx
said by elitefx:said by yyzlhr:That is not true, if more and more people got on faster tiers, Rogers would need to upgrade capacity by doing more node splits etc which are time consuming and costly.
I submit this is a moot point. If Rogers is currently upgrading to 150/10 across the footprint then necessary upgrades have been done already. This fairytale "capacity" excuse has worn itself out. I think you're assuming that the Rogers network can handle every single customer uploading and downloading simultaneously at 150/10 speeds. That is simply not true. If every customer was using the internet at that speed, the network would simply buckle. Even Verizon FiOS cannot handle every single one of their customers uploading and downloading at full speed. Networks are designed under the assumption that only certain customers are going to saturate the network at such high speeds at certain times. If you open the gates for everyone to do that, the network would need significant upgrades to keep up. |
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| reply to J E F F
Don't necessarily need 3 services to get a decent discount. Many got 70% off internet with only cable as a second (regular price) service.
So regular price on the two services would be $168.47 but I'm paying $76.77, which is approximately a 54% discount overall. |
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J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1 Reviews:
·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
·magicjack.com
| reply to yyzlhr
But customers DON'T all download/upload at the same time.
And if they did....if they did....and IF Rogers could handle this, everyone would blow through their caps within a few hours...maybe 16 hours or so...that's assuming Rogers 1 TB cap on those profiles...half that time if capped at 500 GB.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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brad
join:2007-09-06
Etobicoke, ON | said by J E F F:But customers DON'T all download/upload at the same time.
And if they did....if they did....and IF Rogers could handle this, everyone would blow through their caps within a few hours...maybe 16 hours or so...that's assuming Rogers 1 TB cap on those profiles...half that time if capped at 500 GB.
No they don't. But at peak hours which is 7PM to 11PM or so is when the most downloading happens and that's when congestion is fairly common with cable nodes. Caps are irrelevant. It's not about the amount of traffic transferred, it's about the aggregate sum of all of the users on the cable node. You can't sell everyone a 150 Mbps connection when there is only 600 Mbps to go around. Nodes can pass upwards of hundreds of houses in a neighbourhood. |
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brad
join:2007-09-06
Etobicoke, ON | reply to elitefx
said by elitefx:said by yyzlhr:That is not true, if more and more people got on faster tiers, Rogers would need to upgrade capacity by doing more node splits etc which are time consuming and costly.
I submit this is a moot point. If Rogers is currently upgrading to 150/10 across the footprint then necessary upgrades have been done already. This fairytale "capacity" excuse has worn itself out. There is no excuse for traffic caps. There is a limit to how much capacity exists on each node in your neighbourhood. Upgrading to allow being able to service the 150 Mbps tier does not mean they can go out and sell that tier to everyone. All broadband is provisioned based on over-subscription typically around 10:1 or greater. Meaning the aggregate of all of the users in the neighbourhood is 10 times greater than the capacity at the node. The assumption is is that not everyone is using their connection at peak hours and not everyone is downloading full tilt for the users that are. The more they sell the higher speed tiers the greater the chance of having congestion as they're allowing more users the possibility to consume more of the capacity that is available.
.e.g. You can have a 25 Mbps user downloading 3TB a month and have no real impact per se with regard to congestion on the node; the user can only consume 25 Mbps of the capacity. You can have 10 150 Mbps users downloading at half their speed tier and they will cause congestion. |
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RLBL
join:2012-11-26
Gloucester, ON | reply to J E F F
said by J E F F:said by sbrook:Then he wouldn't have got the discounts on other services.
That exactly is the problem. You need triple play for decent discounts. I remove the phone service, as $30 a month, but pay $65 more a month for Internet and cable...so a net loss of $35 per month, minus VoIP service. This is not entirely true.
I do not have cable TV, nor do I have a home phone.
I called the other day and they gave me extreme + 80GB for the equivalent price of: extreme with a 25% discount and 80GB for free.
(I already had extreme at 25% discount for no reason aside from calling last year, now they threw in 80GB for nothing for a total 200GB cap)
My cost is $52+tax (includes modem rental). This was enough to stop me from looking elsewhere. |
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VHS
join:2008-11-17
kudos:1 | reply to J E F F
If your tenure is long enough, you can easily get a better discount with only 1 service. My parents got 50% discount +free modem rental on extreme... they are a 15 yr customer. I got 30% discount + free modem on Express but I have been with Rogers for less than a year.
For TV, the best right now is 30% discount + free PVR. This is what I read from RFD |
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