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uresponsible

join:2013-01-16
Pittsburgh, PA
reply to vee130

Re: Verizon FIOS Battery Backup

So...With that reasoning, I guess that Verizon should also replace the batteries in your remote when they go bad.



matcarl
Premium
join:2007-03-09
Franklin Square, NY

The reason why it's so confusing is because Verizon has changed the policy on it a few times. They used to make service calls for it and still should. How can an elderly person who lives by themselves go looking through their basement to find it and take the panel off and disconnect the wires? That thing is a bit tricky I must admit. And what happens if they connect the battery to the wrong terminals? And that battery is pretty heavy for some older woman to be lifting above her head if that's where they located it, like they did in my basement. It's not easy to get to.



PoloDude
Premium,VIP
join:2006-03-29
Northport, NY
kudos:3

1 recommendation

Minor point, It's impossible to hook up the battery wrong. The negative has a standard spade lug , but the positive has a fitted connector. Also the connector to the BBU is keyed.


DGGSLF

join:2007-04-14
Lynn, MA
reply to matcarl

Matcarl. I agree with you and was just thinking about my own parents. I have to do the simpliest thing for them like tightening their glasses arms etc. They could not replace this battery if/when it dies and so a long time ago, I told them to stick with Comcast and resist the FiOS hard sell when the guys showed up just about every week, though I like the FiOS service myself.

Verizon is now pushing fiber for the folks in NY/NJ area after Sandy. Are they gonna now expect all of the older folks in these areas that only wanted POTS, to do self maintenance on these batteries? If so, they should at least offer a service plan, like they do for inside wiring.


PJL

join:2008-07-24
Long Beach, CA
kudos:2

Does anyone know what really happens when the battery dies? Once you've disabled the sound, doesn't everything else work just fine (except for the backup upon primary power failure)?


uresponsible

join:2013-01-16
Pittsburgh, PA
reply to matcarl

Verizon has some 2 million customers, how are they supposed to pay for all the service calls to have batteries replaced and continue to grow the FiOS network? - Without increasing the bill?



PoloDude
Premium,VIP
join:2006-03-29
Northport, NY
kudos:3
reply to PJL

said by PJL:

Does anyone know what really happens when the battery dies? Once you've disabled the sound, doesn't everything else work just fine (except for the backup upon primary power failure)?

Everything works just fine without the battery even connected.
--
“My horse fights with me and fasts with me because if he is to carry me into battle, he must know my heart and I must know his or we shall never become brothers.
-Plenty Coups, Chief of the Crow”

Mac973

join:2009-05-18
West Orange, NJ
reply to PJL

said by PJL:

Does anyone know what really happens when the battery dies? Once you've disabled the sound, doesn't everything else work just fine (except for the backup upon primary power failure)?

Yes it's fine. I disconnected my battery six months ago and never had a problem.


rtcy
FACTS only please
Premium
join:1999-10-16
Norwalk, CA
reply to PoloDude

said by PoloDude:

Minor point, It's impossible to hook up the battery wrong. The negative has a standard spade lug , but the positive has a fitted connector. Also the connector to the BBU is keyed.

I have been a chill/shill ? police for a long time. so , you know they have to supply te power to pots phone. and this battery is a back up for the power so you can dial out in a ememrgency. this is their responsibility, and if our reps and senators were not bought and paid for they would have already extended the rugulations afforded to POTs to FIOS.save your rsponse that will go along the lines of "most people have cell phones etc.etc.etc"

most of us are paying 150.00 minimum , so they can send most of us a 10.00 replacement battery, and NOT charge us, and do it for the elderly for FREE.

AARP where are you ?


PoloDude
Premium,VIP
join:2006-03-29
Northport, NY
kudos:3

Again,why are the Cable Cos not held to the same standard?



matcarl
Premium
join:2007-03-09
Franklin Square, NY

said by PoloDude:

Again,why are the Cable Cos not held to the same standard?

Because they don't have the same system as Fios. They don't install battery backups as standard equipment.

crgauth

join:2004-05-18
Glen Burnie, MD
kudos:1

So it is ok for them to provide no backup, versus a system that has a backup but it requires the customer to replace a battery every 4-5 years?


PJL

join:2008-07-24
Long Beach, CA
kudos:2
reply to matcarl

said by matcarl:

said by PoloDude:

Again,why are the Cable Cos not held to the same standard?

Because they don't have the same system as Fios. They don't install battery backups as standard equipment.

But their local neighborhood feeds do use power supplies, and when the electricity goes out so do the feeds, at lease until they hook up temporary power generators for their line amplifiers.


a1234b

@bellatlantic.com
reply to PoloDude

said by PoloDude:

Again,why are the Cable Cos not held to the same standard?

It's called regulation - same reason POTS lines are taxed. Cable Cos are not regulated.


rtcy
FACTS only please
Premium
join:1999-10-16
Norwalk, CA
reply to PoloDude

said by PoloDude:

Again,why are the Cable Cos not held to the same standard?

Dude you need a reboot, remove the cooler from your brain, put new silver paste to cunduct heat away from your logic center.

"because cable has a box hanging at a pole a couple of blocks from you with a big car battery in it, and then they send you a good OLD cable signal down a 20 or 30 year old coaxial cable tha probably has cracked insulation from ultra violet radiation to your house , therefore negating your need of a battery.


NOYB
St. John 3.16
Premium
join:2005-12-15
Forest Grove, OR
kudos:1
reply to uresponsible

said by uresponsible:

So...With that reasoning, I guess that Verizon should also replace the batteries in your remote when they go bad.


No!!! Very bad analogy.

1) The STB/DVR is still operable via the buttons.
2) Remote is a convince not an emergency necessity for summoning help.
3) It is not considered the same level of emergency device as a phone for calling 911.
4) STB/DVR control is taken over by the emergency system when they want to send out alerts and info.
5) It is not under the same regulations as phone service and 911 access.

--
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