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antone

join:2013-01-10
East York, ON
reply to rocca

Re: Start Communications - New Packages

ok, i read from Teksavvy users that although it's not listed as supported they were able to call customer service to activate it by saying it was actually an SB6121 and just providing the MAC address and it worked...


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
said by antone:

call customer service to activate it by saying it was actually an SB6121 and just providing the MAC address

Not something I can/would recommend. Once connected to the CMTS the model/version is visible, any future technical problems and I guarantee the response from Red will be "not supported modem, ticket cancelled". If you want a good experience, stick with a supported modem.