O Canada! > Canadian > TekSavvy > How hard is it to switch from Tek to Start?

How hard is it to switch from Tek to Start?

Ask the good peeps in the start.ca forum »Start Communications

reply to Talesavo
There's a straightforward web form on the start.ca site for this. Just click through to it and fill everything out. Need to call Teksavvy and get a cancellation date (at least two weeks into the future) beforehand though.

reply to Talesavo
the steps are outlined in this thread

»How does a transfer work

reply to Talesavo
I'm thinking of doing this too. I don't know too much about Start, so I'm going to have to do my research. The vastly better upstream speeds are very luring, and while the cap for the 45/4 is only 350GB, it is 50GB more than what I get now.

4Gbit up? Very interested.

reply to Talesavo

Re: How hard is it to switch from Tek to Start?

the key thing is cancelling with TSI first and making sure they submit the cancel order with Rogers now instead of what they usually do which is submitting the cancel date on your last day of service.

without that, Start won't be able to place an order since they won't see the termination date from TSI.

reply to Guru

reply to Talesavo
Hello Talesavo,

Is there a reason you want to leave Teksavvy other than the difference in speeds? Is there a problem we can help you with?

This is it exactly really. At least it was for me. I've been with Teksavvy for a couple years and have no complaints with the service at all really. Unlimited cap options are a really great bonus too.

Ultimately, switching Teksavvy -> Start is, for me anyway, *purely* about being able to get the new speeds *now* and not in "months" (if that "months" bit is even accurate ... I don't think anyone can say with 100% certainty!).

reply to nitric
That's exactly it. There is gross uncertainty around getting these faster speeds from Teksavvy. We don't know if it'll be one month, Q1, the first half or the last half of the year, or 2014.

I am satisfied mostly with Teksavvy, 3 out of 5 stars. There is certainly room for improvement. The internet service has been stable for me, and they have poured in a lot of money and time to fight for our rights, and deliver reasonably priced internet with higher (or no) caps.

I have a responsibility to my family to make sure we get the best bang for our buck. It looks like Teksavvy has been nudged out of top position, for now.

reply to Gered
Ya, it doesn't look like Tek is getting speed upgrades anytime soon, so time to move on to greener pastures. How do I make sure that Tek puts in the order immediately instead of waiting until the day before?

reply to Tristan

reply to Talesavo
I just did it last week. It's very easy. Teksavvy still couldn't get Cable in Burlington and Start could. I was with Teksavvy for years on DSL without any Complaints. now I'm getting 30/2 and 250 gigs. Cost upfront is high. Modem plus $50 install but I needed the faster speeds.

To add to what Shikomu said, if you're on Cable already with Teksavvy and you already have a DOCSIS 3.0 modem then you won't have any extra costs to switch (not even the $50 install fee).

reply to Talesavo
How do you make sure Teksavvy has forwarded the cancellation? I would say call them at least 2-3 times within a week after your initial call to confirm it went through- just so that you don't hear different stories.
Get it confirmed on the forums.

reply to Talesavo