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gcash81001

join:2008-09-29
Virginia Beach, VA

[VA] constant drops needing to reset modem everytime.

Whats going on with my modem lately here is the last log I have

gcash81001

join:2008-09-29
Virginia Beach, VA
2013-01-16 19:25:40 4-Error C401.0 DCC-ACK not received
2013-01-16 19:21:57 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:22 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-16 19:21:23 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-16 19:21:23 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-16 19:20:50 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 19:20:36 4-Error C401.0 DCC-ACK not received
2013-01-16 19:20:36 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 19:20:35 4-Error C401.0 DCC-ACK not received
2013-01-16 19:20:35 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 19:13:51 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:26 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-16 19:13:11 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-16 19:13:11 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-16 19:12:39 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 19:12:25 4-Error C401.0 DCC-ACK not received
2013-01-16 19:12:24 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 19:12:24 4-Error C401.0 DCC-ACK not received
2013-01-16 19:12:23 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 19:01:04 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:29 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-16 19:00:23 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-16 19:00:23 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-16 18:59:50 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 18:59:37 4-Error C401.0 DCC-ACK not received
2013-01-16 18:59:36 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 18:59:36 4-Error C401.0 DCC-ACK not received
2013-01-16 18:59:35 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 18:57:00 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:28 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-16 18:56:12 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-16 18:56:12 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-16 18:55:40 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 18:55:26 4-Error C401.0 DCC-ACK not received
2013-01-16 18:55:25 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 18:55:25 4-Error C401.0 DCC-ACK not received
2013-01-16 18:55:24 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-16 06:57:27 4-Error D103.0 DHCP RENEW sent - Invalid DHCP option
2013-01-15 18:57:35 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:29 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-15 18:56:48 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-15 18:56:48 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-15 18:56:15 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-15 18:56:01 4-Error C401.0 DCC-ACK not received
2013-01-15 18:56:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-15 18:56:00 4-Error C401.0 DCC-ACK not received
2013-01-15 18:56:00 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-15 18:56:00 4-Error C401.0 DCC-ACK not received
2013-01-15 11:33:00 4-Error D103.0 DHCP RENEW sent - Invalid DHCP option
2013-01-14 23:33:07 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:26 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-14 23:32:29 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-14 23:32:29 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-14 23:31:56 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 23:31:43 4-Error C401.0 DCC-ACK not received
2013-01-14 23:31:42 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 23:31:42 4-Error C401.0 DCC-ACK not received
2013-01-14 23:31:41 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 22:42:02 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:27 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-14 22:41:24 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-14 22:41:24 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-14 22:40:51 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 22:40:38 4-Error C401.0 DCC-ACK not received
2013-01-14 22:40:37 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 22:40:37 4-Error C401.0 DCC-ACK not received
2013-01-14 22:40:36 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 22:37:28 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:27 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-14 22:36:48 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-14 22:36:48 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-14 22:36:15 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 22:36:02 4-Error C401.0 DCC-ACK not received
2013-01-14 22:36:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 22:36:00 4-Error C401.0 DCC-ACK not received
2013-01-14 22:36:00 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 22:25:10 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:27 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-14 22:24:31 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-14 22:24:31 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-14 22:23:59 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 22:23:45 4-Error C401.0 DCC-ACK not received
2013-01-14 22:23:44 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 22:23:44 4-Error C401.0 DCC-ACK not received
2013-01-14 22:23:44 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-14 22:15:27 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:26 3-Critical D003.0 DHCP FAILED - Requested Info not supported.
1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-14 22:14:49 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-14 22:14:49 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-14 22:14:16 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out


CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:77
Feel free to PM me the modem's MAC address and I'll take a look.


odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
logs look like SB5101, push 2.11.0.0 to him if it is.

gcash81001

join:2008-09-29
Virginia Beach, VA
yeah its a sb5101u

gcash81001

join:2008-09-29
Virginia Beach, VA
reply to odog
this is the firmware now

Software Version: SB5101NU-2.1.7.0-GA-00-388-NOSH


odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
reply to gcash81001
Shoot the modem mac me, I can upgrade it. CoxTech1 can do it as well if you send it to him.

gcash81001

join:2008-09-29
Virginia Beach, VA
reply to gcash81001
what does this mean

2013-01-17 17:33:26 6-Notice I401.0 TLV-11 - unrecognized OID

gcash81001

join:2008-09-29
Virginia Beach, VA
reply to gcash81001
hows does my connection look

gcash81001

join:2008-09-29
Virginia Beach, VA
reply to gcash81001
lastest logs

Time Priority Code Description
2013-01-17 18:26:21 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-17 18:26:11 4-Error C401.0 DCC-ACK not received
2013-01-17 18:26:11 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-17 18:26:10 4-Error C401.0 DCC-ACK not received
2013-01-17 18:26:10 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2013-01-17 18:26:10 4-Error C401.0 DCC-ACK not received
2013-01-17 17:33:26 6-Notice I401.0 TLV-11 - unrecognized OID

gcash81001

join:2008-09-29
Virginia Beach, VA
reply to gcash81001
still drops about once an hour

gcash81001

join:2008-09-29
Virginia Beach, VA
reply to gcash81001
odog forced that firmware update already too

gcash81001

join:2008-09-29
Virginia Beach, VA

1 edit
reply to gcash81001
2013-01-18 00:16:56 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:23 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in respons
1970-01-01 00:00:06 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-18 00:16:21 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2013-01-18 00:16:21 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2013-01-18 00:15:49 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

gcash81001

join:2008-09-29
Virginia Beach, VA
reply to gcash81001
there was some one on the pole a few back messing with the connections, my tv went out for like an hour a few weeks back

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI
Sounds like you may need to setup a tech visit to your place, to make sure there is no connection issue's home side causing your problem. As the T3-Timeout's often point to an upstream noise issue, and it's always good to start at the home, to make sure something home side isn't the cause. If a tech can't find any problem's at the home. You need to have the tech discuss this with his local cox guy's, to work up a plan to figure out what's going on in the area causing your issue. I would personally suggest updating to a D3 modem as a first step in trying to solve your issue. But seeing your log's, the amount of T3-Timeout's are concerning, and is a matter that need's to be looked into further.

gcash81001

join:2008-09-29
Virginia Beach, VA
are these good values?

Frequency 543000000 Hz
Signal To Noise Ratio 37.3 dB
Power Level -8.6 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value
Channel ID 3
Frequency 28202000 Hz
Power 48.7 dBmV

gcash81001

join:2008-09-29
Virginia Beach, VA
reply to gcash81001
2013-01-18 22:32:19 4-Error C403.0 DCC-ACK rejected unknown transaction ID
2013-01-18 22:32:19 4-Error C401.0 DCC-ACK not received
2013-01-18 22:10:42 4-Error D103.0 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:23:a2:7b:3d:c
2013-01-18 10:10:48 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:34 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:a2:7b:3d:ca;
1970-01-01 00:00:24 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:00:06 6-Notice M571.1 Ethernet link up - ready to pass packets
2013-01-18 10:10:02 6-Notice E111.0 SW download Successful - Via NMS
2013-01-18 10:09:30 6-Notice E101.0 SW Download INIT - Via NMS
2013-01-18 07:07:16 6-Notice I401.0 TLV-11 - unrecognized OID

gcash81001

join:2008-09-29
Virginia Beach, VA
reply to gcash81001
any else confirm switching to a d3 modem, could fix this?

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI
said by gcash81001:

any else confirm switching to a d3 modem, could fix this?

It's possible a D3 modem could fix thing's, but nothing is promised. I can tell you, with D2 modem's they have trouble DCC(Dynamic Channel Change). Which is a load balancing feature that has been put to use with D3 on the upstream side. D2 modem's seem to struggle with this, and as you can see it's in many of your log's posted.

Also with a D3 modem your future proofing yourself for a while. I am sure if one of your local cox store's has some D3 modem's in stock. You can get one threw them, and if you don't like the way it perform's. I am sure they will most likely give you your money back within the 30 day time frame of buying it from them. Cox won't admit it, but with the D3 upgrade's, more of the older D2 modem's struggle to stay online with random issue's. Another thing is, it will come to the point all customer's will be forced to upgrade to the newer D3 modem's. With a D3 modem you should be able to depend on a more steady, and better connection. If that isn't the case, it's then your right to bitch, until cox figures out what is causing the issue that is outside of your control.


tekjunkie
Serious Lurker
Premium
join:2005-12-06
Newport News, VA
reply to gcash81001
please PM me your mac.


odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:14
reply to lilstone87
It looks like an outside plant issue, but I would have a tech come out and make sure.

gcash81001

join:2008-09-29
Virginia Beach, VA
sorry for being gone, I still am having the sames problems I guess I need to get in contact with Cox then, Thanks guys

gcash81001

join:2008-09-29
Virginia Beach, VA
reply to gcash81001
drops out more often once I put the connection under a load, ie netflix, or xbox live.

gcash81001

join:2008-09-29
Virginia Beach, VA
can I get a appt set up thought here?

lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI
said by gcash81001:

can I get a appt set up thought here?

Best bet for that is to call tech support to setup a tech visit. But you can PM CoxTech1 See Profile if you want to discuss your problem, and what he suggest.