| cable service Both of my TV's were out. I called customer service and I waited for 40 minutes never got through. I went on line to live chat and never got a response. Bright house has the worst customer service. It is extremely difficult to speak to anyone. As a responsible consumer I expect excellent service. I want to speak to someone not a machine.  |
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Nayan
join:2012-08-15
Melbourne, FL | Just be patient. We're all having some issues this morning and getting upset won't help or fix it. It'll be resolved it just takes time. |
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| Glad to see I'm not the only one with a house full of cable boxes offline. Cape Canaveral here, Also confirmed with my mother in Indian Harbour Beach. |
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 BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to Frustrated
No need to call in... we are aware and apologies for the difficulty reaching us this morning. |
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| reply to Frustrated
My BH cable in Deland went out around 1:00am. Error code IA01 |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to Frustrated
Please do NOT reboot your boxes at this time. I will update you when things change.
There is no need to call in...we are aware and I will update you as needed. |
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| Looks like Brighthouse bricked all the cable boxes when they sent an update out last night. Classic. |
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| reply to BHNtechXpert
Any updates? |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to techman01
said by techman01:Looks like Brighthouse bricked all the cable boxes when they sent an update out last night. Classic.
No that would not be correct.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to Frustrated
Some Bright House Networks customers may be experiencing problems with their cable boxes. Very early this morning we were performing pre-planned upgrade maintenance to our network to improve and increase performance. It is taking longer for some boxes to come back on line in parts of Orlando and Deland. We apologize for any inconveniences to our customers. We expect to be back to normal soon. |
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| reply to BHNtechXpert
OK, then they smart-bricked some of the boxes. In parts of Orlando, Deland, and Brevard county. |
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| reply to BHNtechXpert
Stuff happens. We will all survive a day without TV. However, it would be appropriate for Brighthouse to communicate such issues with a simple notice posted on their Home Page or a blurb at the News 13 website. So much effort is spent telling us how wonderful it is to live in a Brighthouse and touting JD Power Awards. Likewise, CFNews13 is always trying to push us to their website for relevant info. This is an opportunity missed to live up to the endless marketing hype. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to MarkSCB
said by MarkSCB :OK, then they smart-bricked some of the boxes. In parts of Orlando, Deland, and Brevard county.
Again no...
Whats happening is in my post above yours. |
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| My box says there was an error downloading the app, not that it's having trouble coming back on or that it's slow, it says error. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to Frustrated
Please do not reboot your box at this time...I will update you shortly. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to Frustrated
Things are recovering quickly now...please do not reboot your boxes still however. Thank you again for being patient today.... |
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| reply to BHNtechXpert
Cable is restores, thank you! |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79
1 edit | reply to Frustrated
You're welcome and thank you again all for being patient today... |
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 GizmoTrust Me, I'm a ProfessionalPremium,MVM
join:2000-08-19
Easy Street
kudos:1 | reply to Frustrated
My cable box IS ALIVE!!!  Thank you! 
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giz~ |
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| reply to BHNtechXpert
Your really should have done a public service announcement as to your difficulties and expected resolve time. Maybe next time? |
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