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BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:146
reply to MrR

Re: [TV] Cisco freezing on downloading app

Guys we are aware of the issue... please do NOT reboot your boxes at this time and there is no need to call. I will update you as needed.



x0

@bhn.net

No offense, But of course we are gonna call becuase we are trying to get our TVs to work and they are not working. If it is an over night reboot why is it going on in the daytime. I think we should get a refund for today because we are paying for something we cannot use. It seems like a lot of people are having this issue and are wondering what is going on. I also called BHN and the numbers are not even ringing, not even local ones here in Melbourne. This is Bullshit and I wish we had other CABLE services. When I lived in NJ I never had problems with comcast and I under stand this is part of Time Warner, whom we never had problems with neither. ONly in florida things go wrong!


nickill8

join:2003-06-23
Deland, FL
reply to BHNtechXpert

said by BHNtechXpert:

Guys we are aware of the issue... please do NOT reboot your boxes at this time and there is no need to call. I will update you as needed.

Does it matter if we rebooted upon waking this am? I tried contacting before I rebooted....


Merritt Is

@bhn.net
reply to BHNtechXpert

Thank you, I would suggest you change your suppport help line message it keeps telling me to reboot .......



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:146
reply to nickill8

said by nickill8:

said by BHNtechXpert:

Guys we are aware of the issue... please do NOT reboot your boxes at this time and there is no need to call. I will update you as needed.

Does it matter if we rebooted upon waking this am? I tried contacting before I rebooted....

At this point no. Obviously you didn't know. I'll update you guys shortly.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



weaseled386

join:2008-04-13
Edgewater, FL
Reviews:
·Bright House
·AT&T U-Verse
reply to x0

said by x0 :

No offense, But of course we are gonna call becuase we are trying to get our TVs to work and they are not working. If it is an over night reboot why is it going on in the daytime. I think we should get a refund for today because we are paying for something we cannot use. It seems like a lot of people are having this issue and are wondering what is going on. I also called BHN and the numbers are not even ringing, not even local ones here in Melbourne. This is Bullshit and I wish we had other CABLE services. When I lived in NJ I never had problems with comcast and I under stand this is part of Time Warner, whom we never had problems with neither. ONly in florida things go wrong!

Wow, someone needs a Xanax. Have you ever heard of things going wrong? If you're under the impression that hardware and/or software issues are limited to Brighthouse you need to wake up.

Nayan

join:2012-08-15
Melbourne, FL
kudos:1
Reviews:
·Bright House
reply to x0

I play online games and I see folks all the time that freak out, complain, etc. when the game goes down for maintenance. I'll tell you what I tell others. It's a beautiful day. Go take a walk, read a book, go outside, do something other than complain, bitch, moan and gripe. Getting upset over something you have no control over doesn't help it get fixed faster. Yes it's frustrating, not just to us but I am sure the techs are also not happy to have to deal with this. Now grab some coffee, head outside and enjoy the day .