[Cable] please some one help me out
this the first time i am posting this,i switch from bell to tsi cable internet about month ago,my location is toronto west,my packed
is cable 6,in day time very good,allway get more speed then my packed,but from 8pm to 12pm it very slow canot watch youtub or skype,sometime i got speed less than 1mgb/s.i call them first time,they said traffic bad in that time,tech suggest me to change the modem dcm475 instead dcm425 ,but it still slow by traffic time,i call second time read the power modem it all minor from11-12. tech said there is something need to adjust in cable,after 3 day they send roger tech to check the line,yes there is a small loosen cable in the box out side the house and they fixed ok.but problem still,i call third time the tech support tell me toronto very bad traffic in that time i should change cable 18,my question is some one in toronto west have the same problem like me and should i change to cable 18,the most speed i need is skyped oversea by that traffic time,all technician very nice help me out but it won"t work,please help,thanks.
Teddy Boomk kudos ReceivedPremium
Most likely the channel your modem is tuned into is saturated. Factory resetting the modem will allow it to pick up a new channel, and maybe that channel is less busy.
The factory reset button is on the back of the modem. You'll need a pen or paper clip to get to it. With power on, hold button in until the modem light pattern shows that it is rebooting. Probably best to do it in the evening when the problem is bad. It can take quite a while to get back online, maybe even half an hour.
TSI PhilRTSI PhilRPremium
|reply to buoibienhoa |
I understand that some of our POI's in the Toronto area seem to be running into congestion/slowdowns in the late evenings. If you could PM me your account details I'll have a look to see if you are in one of those areas, or if there is another issue going on.
I'd like to apologize about some of the information you've received, such as purchasing a higher package, or purchasing another modem.. Neither of these solutions will actually fix the issue you are running into..Again, I'd like to apologize that you were given false information. Please know that I'll be investigating to see who it was that suggested this to you, and ensure that the information they give is correct going forwards.
I look forward to hearing from you.
TSI PhilR - TekSavvy Solutions Inc.
Manager, Escalations, Errors & Recovery
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )