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MariaRan

join:2013-01-19
reply to TSI Andre

Re: [DSL] Brutal Hold time this evening..

Perhaps you should update the TekSavvy direct forum rules:

"f you are having a specific problem with your TekSavvy service, please open a new topic on this site. Forum guidelines include:
- No cancellation requests will be done through the direct support forum. For all cancellation requests we ask that you call us."



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Hmmm. We will definitely look into this.



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to MariaRan

said by MariaRan:

Perhaps you should update the TekSavvy direct forum rules:

"f you are having a specific problem with your TekSavvy service, please open a new topic on this site. Forum guidelines include:
- No cancellation requests will be done through the direct support forum. For all cancellation requests we ask that you call us."

said by TSI Andre:

Hmmm. We will definitely look into this.

Posting rules have been updated.
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

graniterock

join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable

Good call in updating the rules. Just make sure the staff know. The no cancellation over direct forum was enforced as recently as last August. I had to call in to cancel my DSL as I had just switched to TSI cable. (Although on that particular day wait times weren't too bad).



TSI Danielle
Premium
join:2012-05-31
kudos:11

The being able to cancel via the direct forum is a rather recent change, so that was why you were still asked to call in back in August.

If any of you ever have questions about whether something can be done through the direct forum, ask us. We'll tell you if we can or not.

Danielle
--
TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.