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cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:8
reply to bwash

Re: How to lease SB6141?

Sure. You'll be going without service until you upgrade to a wideband package, or TWC stops deploying DOCSIS 2 hardware entirely.

If you call them for a new modem, they'll say no because the modem you have is working perfectly and you do not require a DOCSIS 3 modem.



bluepoint

join:2001-03-24

said by cramer:

Sure. You'll be going without service until you upgrade to a wideband package, or TWC stops deploying DOCSIS 2 hardware entirely.

Not really true. TWC requires Turbo and above to use Docsis 3 modem. If you were to rent the modem, you can request a Docsis 3 modem, however, the SB6141 might not be available in your Division but there's nothing wrong if you ask for it.

cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:8

When did they change their mindpolicy on that?

The bottom line still stands... you get whatever they've got on the truck; you can ask for a 6141 but that doesn't mean you'll end up with one. (and they aren't going to send someone out to swap out a working, supported modem.)



bluepoint

join:2001-03-24

said by cramer:

When did they change their mindpolicy on that?

The bottom line still stands... you get whatever they've got on the truck; you can ask for a 6141 but that doesn't mean you'll end up with one. (and they aren't going to send someone out to swap out a working, supported modem.)

Since they start charging for rentals, they required turbo to use D3 modems. It makes sense to ask for a D3 modem if you are paying for rental. The OP can go to a TWC office and swap for a D3 modem.
»www.timewarnercable.com/en/resid···dem.html


jimk
Premium
join:2006-04-15
Raleigh, NC
Reviews:
·Time Warner Cable
·voip.ms
reply to cramer

said by cramer:

When did they change their mindpolicy on that?

The bottom line still stands... you get whatever they've got on the truck; you can ask for a 6141 but that doesn't mean you'll end up with one. (and they aren't going to send someone out to swap out a working, supported modem.)

I think they changed their policy when they bumped the download speed for Turbo up to 20 Mbps.

bwash
Premium
join:2005-02-24
Diamond Bar, CA
reply to bluepoint

Blueprint, thanks for suggesting that I go to the local office, I will check with to see if they even have any SB6141s availabe, if not I will stick with my old SB5120.
--
RoadRunner - Motorola SB 5120


Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
reply to cramer

He IS on Wideband. 20/2 (Turbo) is wideband and requires a DOCSIS 3 modem. It sounds like you think he has Standard at either 10/1 ( in Hawaii that is all islands except Oahu) or 15/1 (standard for Oahu.
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson



kba4

join:2001-10-23
Canton, OH
Reviews:
·Time Warner Cable

that may be true in your market but in the Midwest Region Turbo is allowed on D2+ modems, I see it all the time. there's plenty of bandwidth for 2Mb/s up on a D2 channel, but of course multiple channels being bonded ensures a more consistent connection, and since there's no powerboost on Turbo (just standard now) there's little reason not to get a D3 modem anyway.
--
I see what you're saying, even though I'm really just listening...


cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:8
reply to Mele20

Around here, unless they've changed their song, "Lite", "Standard", and "Turbo" are D2 plans, "Extreme" (30/5), and "Ultimate" (50/5) are wideband/D3 plans. Will they let you use a D3 modem with a D2 plan? Sure, esp. if you own the modem, but they aren't likely to give you a new D3 modem. (they have a small warehouse of old D2's while the D3's are in "limited supply" -- which is why our recent BC line was originally setup with a "residential" modem -- it was a rush job (the whole office move was) and that's what he had.)