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BillyDart

@frontiernet.net

[DSL] Hard to explain connection issues

I have Frontier DSL and have been periodically been experiencing strange issues that support has never been able to solve. I don't know how to explain it, but it doesn't seem like a "speed" issue as they always try to treat it. Maybe it is, who knows.

I will be using the connection to browse the web and play online games, and then all of a sudden things degrade to a point that it's barely usable. If I can get a webpage to load it will load will come in fast, but most of the time it's like something gets lost. A blank page will come up quick and sometimes load the background, and then it just hangs and hangs and hangs. It will never load if I just leave it alone. Then, if I click refresh sometimes it comes up almost immediately. This makes it really hard when on the phone with support because they might not see what I'm seeing all of the time.

I have tried wireless and wired connections as well as multiple devices (laptop, desktop, smart phone). All experience the degraded service at the same time, so I'm pretty sure it's not my connected devices. Restarting the router doesn't seem to help at all.

I have done some trace routes to sites that I use frequently and see some dropped pings, but I don't know if that's just normal SNMP filtering or if something is wrong.

For example, I'm a bit concerned about the drops on the frontier network, while the hops with 3*'s, I will assume probably do not allow ping responses (not sure if that's right). Here is an example, and I can repeat this process repeatedly with the same results.

I realize I need to take this up with support, but every time I call they don't want to take the time to understand anything about my problem and they just send a tech out. I never get a response stating what they found or fixed, but it does seem to get better for a couple of weeks every time they come out. Maybe it's a coincidence, because this is a random problem anyway. Is there something else I should be saying to them or key phrases that I should use to better describe a situation like this?

1 1 ms 1 ms 1 ms dslrouter.netgear.com [192.168.254.254]
2 61 ms 120 ms 33 ms dr02.chtn.wv.frontiernet.net [184.19.254.254]
3 56 ms 77 ms 74 ms 74.42.151.33
4 * 55 ms * ae4---0.cor02.chcg.il.frontiernet.net [74.40.1.5
3]
5 92 ms 99 ms * ae1---0.cor01.asbn.va.frontiernet.net [74.40.2.1
94]
6 75 ms 38 ms 96 ms ae1---0.cbr01.asbn.va.frontiernet.net [74.40.2.1
74]
7 113 ms 87 ms 61 ms ix-7-2-0-0.tcore2.AEQ-Ashburn.as6453.net [206.82
.139.109]
8 104 ms 106 ms 113 ms 192.205.34.245
9 164 ms * 125 ms cr2.wswdc.ip.att.net [12.122.84.82]
10 170 ms 185 ms 151 ms cr1.cgcil.ip.att.net [12.122.18.21]
11 167 ms 164 ms * cr2.dvmco.ip.att.net [12.122.31.85]
12 * 150 ms * cr1.slkut.ip.att.net [12.122.30.25]
13 157 ms * * cr2.la2ca.ip.att.net [12.122.30.30]
14 153 ms * * gar29.la2ca.ip.att.net [12.122.129.241]
15 138 ms 158 ms * 12-122-254-234.attens.net [12.122.254.234]
16 * * 148 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.12
9.193.250]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Right now I'm getting .97 mb/s download and .69 mb/s upload from speedtest.net. This is terrible, but I can't believe it's the whole picture. Even on a dialup connection I don't remember just "losing" a connection while a webpage loaded. It just took longer.



cool88

@frontiernet.net

post your modem stats and errors stats will help but more than likely your in an over sold are but post the modem stats and I will beable to tell you more


kimr55760

join:2004-09-20
Mcgregor, MN
reply to BillyDart

I'm on frontier and have the same problem. It happens in the evenings and on weekends. I'm guessing its congestion or they have capped my throughput. I am dying to change providers but they are my only option other than satellite.


jenni4um

join:2012-12-10
Henrietta, NY
reply to BillyDart

Not sure where you were trying to trace to but that connection looks like it dropped off on an AT&T server in San Diego.

As far as your speeds go have you tried Speedtest.frontier.com??
When is the last time you powercycled your modem? What modem are you using?
How often do you clean up your computer/cache and cookies?
Are you speeds the same when you test in safemode?

Basically is your computer clean and up to date and are you sure there are no issues there.

Are you speeds like this all the time or only at certain times of the day? There could be congestion issues in your area. I would say call Frontier and ask them to check to see if congestion is the issue. I always call them at 1-800-239-4430 when I have questions, they are usually pretty helpful.

Also, modem stats would be helpful.


Aranarth

join:2011-11-04
Stanwood, MI
Reviews:
·Frontier Communi..
reply to BillyDart

I would also add, be sure you are doing the speed test using a wired connection to your modem.

Then the issue starts do a speed test on a wired device not wireless and see what happens.

If the speed test is far better on the wired connection than the wireless connection than you have someone stealing and then hogging your wireless network.

If it is the same both wired and wireless but your modem stats are fine, then the issue is upstream from your modem.

We definitely need your modem connection stats especially the number of errors, type of errors, and your uptime to get that number of errors.



BillyDart

@frontiernet.net

I am using a 7550 DSL modem.

Here are the statistics I found under DSL.

Transceiver Statistics
Transceiver Revision 4.4.9.13.1.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 27.3 16.0
Line Attenuation (dB) 14.6 5.0
Transmit Power (dBm) 3.8 11.9
FEC Errors 0 0
HEC Errors 7 1
CRC Errors 2 0

Here are the statistics I found under wireless
Stats
Packet Information for:

In Error Packets
In Packets Dropped
In Packets

Out Error Packets
Out Packets Dropped
Out Packets

Interface Description

Wireless

0
0
701423

0
0
1285969

Wireless

I have to move my laptop to hookup for a wired connection, so I will try that later and post the results of a speedtest, but I have done it before and typically get about the same results wired or not. It does vary because there are times that I get near the speeds I'm paying for, but more often than not it's hovering around 1mbs/s down. Like I said, that's not ideal by any means, but I could live with those speeds if it was only an issue where things didn't load quite as fast.



cool88

@frontiernet.net

it has to be oversold area problem because those stats are good


Aranarth

join:2011-11-04
Stanwood, MI
Reviews:
·Frontier Communi..

said by cool88 :

it has to be oversold area problem because those stats are good

Goes without saying... "Man that sucks!"

This is a pretty common theme and I'm surprised that frontier hasn't gotten their act together to provide those locations with more bandwidth considering they are supposed to be a communication company...

pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to BillyDart

Nothing will get done unless you write emails and call regional managers to complain.
Frontier will continue to overcharge for subpar service if people don't let them know.
»www.frontier.com/customerservice/8/

Regional Managers