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arthurwinslo

join:2012-11-30
Toronto, ON
reply to JohnPaul

Re: [Express] Can't get DPC3008 setup as D3, need to buy new mod

Johnpaul, set up the modem as a DPC3825. They DPC3008/DPC3010/DPC3825 utilize the same firmware base. The whole reason why they won't provision the modem is because you told them it is a DPC3008.

So while there is no technical reason to provision the modem as a docsis 2 modem (considering the modem will still bond 8 channels regardless) they are simply refusing because the modem isn't purchased from them.

There are a bunch of DPC3008's on the Rogers side of the network in Markham and Richmond Hill as I am typing this.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by arthurwinslo:

Johnpaul, set up the modem as a DPC3825. They DPC3008/DPC3010/DPC3825 utilize the same firmware base. The whole reason why they won't provision the modem is because you told them it is a DPC3008.

So while there is no technical reason to provision the modem as a docsis 2 modem (considering the modem will still bond 8 channels regardless) they are simply refusing because the modem isn't purchased from them.

There are a bunch of DPC3008's on the Rogers side of the network in Markham and Richmond Hill as I am typing this.

Are they registered as D3 devices with Rogers? Most users have reported that they've only been able to register a DPC3008 as a D2 device. The modem will still get channel bonding but because the billing system sees it as a D2 modem, those customers are not able to switch to in market tiers that require a D3 modem.

JohnPaul

join:2011-04-18
North York, ON
reply to arthurwinslo

Hi ArthurWinslo,
You are correct and I've tried many times with different Rogers people, but they just can't get their system to accept my DPC3008 as D3. It appears that once my modem got registered as a D2, their system will only recognize it as a D2. Someone from their IT dep would have to somehow delete it but this is beyond their scope so they won't do it.


arthurwinslo

join:2012-11-30
Toronto, ON
reply to yyzlhr

yyzlhr, the majority of them are running the 80/10 tier, and a few 46/4 and a couple 18/1