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h5sm2

@rogers.com

[Express] Ottawa - Rogers High Latency

Is anyone in Ottawa having latency issues? I've tried online gaming lately, and have been having constant connection issues over the last couple weeks.

When I run a tracert, my 2nd hop seems to be crapping out and taking up to 700ms to respond. From what I read, this should be the Rogers CTMS right? If so, would everyone have the same issues? I'm not sure if the issue is hardware on my end, or a network issue. Here are some tracerts to google.ca





mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON
I'm in the Greenbank/Craig Henry Area and Yes its been all over the map this AM


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to h5sm2
No problems here (Greenbank/Banner) though I am on a different node and CMTS. But the 2nd hop is not the CMTS, rather the local node in your area which appears to have severe latency so there's your problem.


h5sm2

@sdc-dsc.gc.ca
I'm in the Parkdale/Wellington Area. So nothing I can do but call Rogers and get them to look at what's up in my area?


Alexpandian

@rogers.com
The 2nd hope is not ur CMTS ip address, its an ip address that rogers assigns to each modem on their network that you cant access that is used to access into their customers modems, you probably have an issue with the modem it self, try doing factory reset on you modem and see if that changes anything, if it doesn't work best thing to do is to exchange the modem.


Anon1

@teksavvy.com
reply to h5sm2
The high latency could also be caused by the upstream being saturated. Anyone doing uploads at the time (dropbox etc)?


DS256
Premium
join:2003-10-25
Markham, ON
reply to h5sm2
May not be related but last week I had high latencies on the 1st and subsequent hops through Rogers internal routers before hitting the Internet last week just before that large outage. Your experience seems to imply that Rogers has an internal routing issues.

craquer

join:2012-12-16
Orleans, ON

3 edits
reply to h5sm2
Out here in Orleans it's been marginal to terrible since 16-Dec-2012. Ping times to google.ca vary from ~30ms to ~400ms, to the old "Request timed out". Traceroute over here shows similar times to yours. Time to give Bell a try?

Tracing route to www.google.ca [173.194.75.94]
over a maximum of 30 hops:

1 * * * Request timed out.
2 109 ms 91 ms 15 ms 69.63.255.213
3 * 137 ms * so-4-1-0.gw02.ym.phub.net.cable.rog
85.83.198]
4 103 ms 39 ms 99 ms 69.63.250.97
5 29 ms 156 ms 262 ms 72.14.216.14


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
December 16? You might want to get your cable signal checked out first especially if your connection drops in and out. Even Rogers doesn't let node issues go on that long.

craquer

join:2012-12-16
Orleans, ON
Tried, got the usual "the problem exists in your house" "reboot your PC" "reboot your modem" "ensure the cable modem is on a dedicated power outlet" etc.

Had to tell them that the neighbour also experiences poor connectivity, irregardless if our connections are wired or wireless. It was just last Friday that they finally changed their response from "the problem exists in your house" to "it's an area problem".

craquer

join:2012-12-16
Orleans, ON
reply to h5sm2
Message on the answering machine stated your problem has been resolved... looks like it might be back to normal, but there's probably not a lot of congestion at 1532hrs...


Tracing route to www.google.ca [173.194.64.94]
over a maximum of 30 hops:

1 * * * Request timed out.
2 18 ms 26 ms 12 ms 69.63.255.213
3 19 ms 21 ms 34 ms 24.156.157.177
4 20 ms 44 ms 16 ms 24.153.4.150
5 17 ms 114 ms 19 ms 72.14.216.14

Ping statistics for 173.194.64.94:
Packets: Sent = 184, Received = 184, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 620ms, Average = 57ms