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gkos123

join:2013-01-21
San Jose, CA

all my neighbors get Uverse...so why cant i ?

i live in an apartment bldg. the people upstairs and the people next door can all get att Uverse internet and TV. i called and they told me that uverse tv was not available at my location. i could only get internet. i have been on the help lines many times and no success to resolve this. is there anyone at att that can help me with this issue?


Gardentool

join:2013-01-18
Oklahoma City, OK

Incredibly crazy situtation, but AT&T does limit the amount of users per node. It could be that they ran out of room and your apartment was the short straw and you can still only get their U-Verse rebranded DSL service.



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC

said by Gardentool:

Incredibly crazy situtation, but AT&T does limit the amount of users per node. It could be that they ran out of room and your apartment was the short straw and you can still only get their U-Verse rebranded DSL service.

What is "U-verse rebranded DSL service"?

In the 13-state legacy SBC region, DSL was, mostly, ADSL; offered as, "SBC Yahoo! DSL" service. This was/is ADSL using ATM and PPPoE. This service is not available under the "U-verse" brand anywhere in the present 22-state AT&T footprint. It is still available as, "at&t Yahoo! HSI" in regions which do not offer, "U-verse HSI".

"U-verse HSI" is not a "rebranding"; it is a service never available under either SBC, or Bellsouth. It is ADSL2+ using PTM and 802.1x authentication (making it a different animal from either legacy ADSL, or legacy Bellsouth ADSL2+ service).
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Cerlyn
Premium
join:2009-07-30
reply to gkos123

I do not think this issue is that unusual. I live in an apartment community where U-Verse is available, but there were scattered units and buildings throughout the complex which came up in AT&T's computer as "not available".

This resulted in AT&T trying to sell & install satellite TV services in a community which only allows them to the minimum extent the FCC requires (so if you cannot get good reception in your "exclusive use" region you can't place the dish outside).

A property manager here escalated the matter to AT&T. When she finally got through to a tech who knew what they were doing, she had to go through the ~300 apartment addresses here with said tech and fix the records, as well as get the building or two which was not usable for U-Verse to be updated/repaired.

Personally I would call AT&T or ask in the AT&T Direct forum here if someone could run your address through as well as some of your neighboring apartments which have U-Verse to figure out what the issue actually is. Just be careful not to share your actual address or contact information in any place where it can be read by anyone else on the Internet.



Darknessfall
Premium
join:2012-08-17
kudos:5

Our street is odd too but not sure if it's an error. We have all the AT&T equipment on our road but many of our neighbors cannot get U-verse. It's off and on while they're on the same side of the road and kind of odd.