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speed2001

@bellsouth.net

[Business] Can't get a status of a commercial order.

Hi all from Comcast...

I was one of the happy residential Comcast customers (yes, they exist, and I'm really happy with Comcast internet service so far) so I decided to order it to my company. At first we had a problem since AFTER I signed the contract COMCAST told me that the complex where I work didn't allow them to install what is needed. This was back September 2012. After a fight with the complex we got the authorization and Comcast promised me 6 weeks delivery. We are already at the end of January and so far no information when it will be installed. Worse is that since then I had a dozen of comcast sales person passing by and telling me they will find what is happening but, so far, zero answer. Since I've got great answers from Comcast throught this forum I would like to have someone contacting me so that we can check what is the order status. You can pm me or reply to this thread and we take it from there. ComcastSteve, are you there? You were great when I need and would like to have your help again.
Thanks Speedmaster



ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

Best thing you can do is keep calliheyng and bugging your sales rep. They should be able to get you a status and get you in touch with the right people. Also, make sure that any email correspondance isn't getting caught in your spam folders.



graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
kudos:2
reply to speed2001

Would this be the same ComcastSteve?

»A little birdie whispered....


speedmaster

join:2010-02-09
Miami, FL

If you're asking if it was ComcastSteve who helped me in the past, yes, he is. And he was great in solving my issues with Comcast



graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
kudos:2

You already said that.

What I asked was is the Steve who left the company and ComcastSteve one and the same.


speedmaster

join:2010-02-09
Miami, FL

Hopefuly not... he was a great guy



ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

said by speedmaster:

Hopefuly not... he was a great guy

No hope there as if you would read the posts, his departure was confirmed.

speedmaster

join:2010-02-09
Miami, FL

damm....



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:5

However there Are others in the direct forum ready to stepup and do the same stuff that made Steve so well liked.
Starting a thread in the direct forum is the best way to start the ball rolling.



flwpwr

@comcast.net
reply to speed2001

»business.comcast.com/smb/contact

try that.



hortnut
Huh?

join:2005-09-25
PNW
kudos:1
reply to speedmaster

Try this? Call 800-391-3000 (the Comcast Business Class support line). And post in Direct Forum?


speedmaster

join:2010-02-09
Miami, FL
reply to speed2001

Thank you all guys. Comcast got in contact and updated me regarding the status. I had to sign another contact though due to the time since it was originally signed.

Thanks for all the help.

Speed