The router has two ethernet cables. One is going to the pc and the other to the cable modem. The cable modem has a cable wire. We swapped out the ethernet cables and they said the problem was still there.
My question is this, how can a router all of a sudden provide too much power? I've had it for a year, so if it was going to malfunction wouldn't it provide minimal power?
I don't have access to another router so I can't test that. I do have access to another pc but there is no use in testing that with this router.