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rkaushik

join:2002-03-31
Tallahassee, FL
reply to Pampers

Re: Thinking of changing from Bell to Teksavvy

Would not recommend teksavvy phone or internet service. They lease Bell lines. Any install or service order has to go to Bell. If you ever have an issue, Bell will make sure that they provide the worst service possible to teksavvy customers. In the end the customer ends up getting screwed while it may not be teksavvy's fault.
My recent example: Phone line was down. Teksavvy filed repair ticket with Bell. Bell did some remote testing and determined that everything was ok without coming to my home to check if there was a dial tone outside my home. Bell closed the ticket. I called teksavvy back and they called Bell again. Bell argued but finally agreed to sent tech out. Bell tech determined that my telephone line had been disconnected at the neighborhood network box! I was asked to be home for a 5 hour window both times that Bell tech was supposed to come out.
In total I had service outage for 5 days for no fault of Teksavvy.
Lesson learned- however bad Bell is I would much rather have service directly with Bell. Bell now offers no contract service (internet and phone) like teksavvy and prices very competitively.
So why would you go through teksavvy and not directly to Bell? I had teksavvy for a long time because I disliked Bell but in the end what matters is my service uptime and not getting the run around. Interesting when I switched to Bell I was offered multiple installation windows for 3 hours and the tech called me before he showed up.


jdoe71

join:2008-02-07
L0L0L0
Reviews:
·voip.ms

Rkaushik, interesting concept there. By doing this you are guaranteeing that we will never get decent price and service for telecom in Canada. As long as people keep kowtowing to Bell, and the other biggies, nothing will change. Think high level for a moment, not just about your immediate needs.


funny0

join:2010-12-22
reply to rkaushik

said by rkaushik:

Would not recommend teksavvy phone or internet service. They lease Bell lines. Any install or service order has to go to Bell. If you ever have an issue, Bell will make sure that they provide the worst service possible to teksavvy customers. In the end the customer ends up getting screwed while it may not be teksavvy's fault.
My recent example: Phone line was down. Teksavvy filed repair ticket with Bell. Bell did some remote testing and determined that everything was ok without coming to my home to check if there was a dial tone outside my home. Bell closed the ticket. I called teksavvy back and they called Bell again. Bell argued but finally agreed to sent tech out. Bell tech determined that my telephone line had been disconnected at the neighborhood network box! I was asked to be home for a 5 hour window both times that Bell tech was supposed to come out.
In total I had service outage for 5 days for no fault of Teksavvy.
Lesson learned- however bad Bell is I would much rather have service directly with Bell. Bell now offers no contract service (internet and phone) like teksavvy and prices very competitively.
So why would you go through teksavvy and not directly to Bell? I had teksavvy for a long time because I disliked Bell but in the end what matters is my service uptime and not getting the run around. Interesting when I switched to Bell I was offered multiple installation windows for 3 hours and the tech called me before he showed up.

and ya know what in 5-6 years only one downtime and turns out was my modem being crazy ( it still is and ill have to get a new one at some point.)

but its functioning fine now and ill say it the only downtimes i have had they told me about....

rkaushik

join:2002-03-31
Tallahassee, FL
reply to jdoe71

Thanks. I am just being practical. I believe in grassroots movements too but that rarely happens in Canada and if-when it does it is at a glacial pace.
Thinking high level will not get me better service when I work from home and my upload speeds have to be 2mb+.
Teksavvy needs to think big picture and find ways to inject capital in order to fund an infrastructure where they don't have to lease Bells' lines. Verizon invested several billions in running fibre to homes. That level of scale is needed and the resellers need to come together to collaborate.