reply to Grover8
Re: How to upgrade to Motorola 7xxx series for free Well, he should have said that, rather he told her it made no difference, all DVR's were the same. She didn't care, she just wanted the full HD guide.
And in Motorola/Cisco areas, Motorola is the default STB for exchanges by mail - so if you currently have Motorola, you'll only get Motorola as a replacement. You can't request Cisco to replace a Motorola, and Motorola to replace Cisco....