the chat was fruitless. with the direct link you provided the person gave me the typical response, then was adamant. below is the transcript. should i expect anything different from email support at this point? i have no confidence that verizon can or will send me a csr.
Your Question:i need help obtaining my csr (customer service record)
[deleted information about account number, etc.]
Stephen(09:24:33): You can view your records online at www.verizon.com
horacebork(09:24:54): where is the link to my csr?
Stephen(09:25:29): You will probably find most items you need under the profile page. What exactly are you looking for.
horacebork(09:25:59): the customer service record report. verizon has an example of this report on their
Stephen(09:26:34): That looks like billing information
Stephen(09:26:44): You have the ability to download your online bill [.. nonsense about online bill deleted ..]
horacebork(09:27:03): it looks like a report to me. it's not like any bill i have seen. i already have my bill
Stephen(09:28:51): Reviewing it further, that looks like some basic codes for one of our systems.
Stephen(09:29:01): You do not have access to it. Sorry about that.
horacebork(09:30:16): the customer service record isn't proprietary, is it? it looks like information that's relating to my account.
Stephen(09:30:36): Sure the records in our database it is.
horacebork(09:31:11): ok. maybe the record itself is, but the paper print out can be sent to me.
Stephen(09:31:32): Nope sorry.
Stephen(09:33:16): Sorry I cannot help you with that.
Stephen(09:33:27): All set for now?--
".. the sofa has just vanished." ".. well, that's one mystery less."