reply to todd54
Re: Uverse RJ11 Issue It looks like I may have found part of the problem. Please see the attached pictures of the telecom box. It appears the orange pair are not attached, it's blue and green. It looks like the wiring that Tech007 mentions.
So now my question is how do I pin this for the RJ11 jack that goes into the Uverse Gateway. The cable carries TV and Internet, not voice.
The Green-Green/white pair will terminate to the "middle" pair of an RJ-11 jack or plug. If a 4 pin jack, green goes to pin 2, and green-white goes to pin 3. If a 6 pin jack, green goes to pin 3, and green-white goes to pin 4
Do you also have AT&T home phone service (POTS or U-Voice VoIP)?
I do not have AT&T home phone service.
Does the blue pair go into pins 1 and 4? Is all the data for TV and Internet carried on the green pair?
I guess what I'm trying to figure out is only the green pair needed in the RJ11 jack which plugs into the green 'phone line' jack on the RG?
Thanks Again for the help.
If you do not have home phone service, the blue pair is a non-factor.
The VDSL2 data is isolated to the green/green-white pair, so it is the only pair which needs terminated, to the "middle" pins
reply to todd54
Looks like the blue is just scotch-locked(spliced) into your current phone system then the tech would put an rj11 end on the blue pair and plug into the voip port of the rg and the green pair into the vdsl port.
If you have pots there would be no need to do anything else at the rg with the blue pair, just the green pair, as the blue would be already connected at the demarc and pass thru that filter.