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turtle

join:2013-01-25

[Extreme] Really slow speed

I'm currently using Rogers Extreme and experiencing extremely slow speed during 5PM - Midnight every day. Sadly thats the only time frame that i'm able to sit down and enjoying some video games and stuff. I've gave up playing diablo because the lag is too crazy...then I've tried to play some PS3 but the lag is even worse. Sometime the speed is too slow that I can't even login my PS3 network and got time out. Had called CS and they recommend me to exchange the modem. I've changed from SMC to a Cisco one and it doesn't help at all....i'm living in markham area in ontario. Just wondering if thats a problem for my area or is it the way rogers is...if yes, then i really have to consider joining bell again for the DSL service...



JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:9

You likely have node congestion, the only way this will be fixed would be for Rogers to get enough complaints about slow peak speeds from people on the same node as you.



elitefx

join:2011-02-14
London, ON
kudos:2

Rogers just cranked their already outrageous rates to Twilight Zone all time heights. When we're paying Extreme $64.99 + tax + modem + MORE tax we expect GOLD PLATED FLAWLESS NO EXCUSES INTERNET.

The days of Rogers lame brain reps idiotic "swap the modem" BS are history.

We demand 24/7 INTERNET PERFECTION when we're forced to pay Rogers ATROCIOUS 2013 Internet rates.


bt

join:2009-02-26
canada
kudos:1

said by elitefx:

We demand 24/7 INTERNET PERFECTION when we're forced to pay Rogers ATROCIOUS 2013 Internet rates.

Then expect to pay many times more. While Rogers rates are in no way good for residential service, they're also nowhere near the rates you'd pay for an even reasonably priced dedicated pipe.


elitefx

join:2011-02-14
London, ON
kudos:2

Yup. Just posting for the benefit of the Rogers Media Team Trolls. Just reminding those bottom feeders how thousands of us feel about their latest rate hikes.

Keeping the issue front and center and in their face.


resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

When was the last time one posted though...
--
Battle.net Tech Support MVP


JohnPaul

join:2011-04-18
North York, ON
reply to turtle

I'm also in Markham and just measured 3.43 Mbps !!! (using Rogers' speedcheck). Anyone else?


Weiser68

join:2010-10-17
York, ON
reply to turtle

On Extreme here too in the Bathurst & St. Clair W area



I would switch to Bell Fibe in a heart beat, too bad it isn't offered in my building.


Viper359
Premium
join:2006-09-17
Scarborough, ON

I guess I cannot complain, since I am on the 75/2......



frogers

@rogers.com
reply to turtle

And here's me on my 75/2




TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable

Guess it's good thing I've delayed my move to Toronto, I don't experience any of the congestion or video streaming problems that many in Toronto, KW and Ottawa (seems they have it worse) are experiencing.

Guess Rogers really dropped the ball in predicting capacity with the new speed tiers. The TekSavvy forum is littered with posts about slow speeds and issues with YouTube, most in Toronto areas, North York, Markham, Richmond Hill. Read some posts in a Start thread too about issues with speed during prime time in the evening.


resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

said by TypeS:

Guess it's good thing I've delayed my move to Toronto, I don't experience any of the congestion or video streaming problems that many in Toronto, KW and Ottawa (seems they have it worse) are experiencing.

Guess Rogers really dropped the ball in predicting capacity with the new speed tiers. The TekSavvy forum is littered with posts about slow speeds and issues with YouTube, most in Toronto areas, North York, Markham, Richmond Hill. Read some posts in a Start thread too about issues with speed during prime time in the evening.

The Youtube issue with Teksavvy is due to insufficient backhaul, which'll be fixed in the next 1-3 weeks. Its why some people are absolutely fine, and some have problems. The congestion rotates POIs every day or so.
--
Battle.net Tech Support MVP

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to frogers

How is speedtest.net reporting a 6.45mbps result as better than 99% of Canada but the 159.98mbps result is only faster than 86% of Canada?


Viper359
Premium
join:2006-09-17
Scarborough, ON

I was thinking the same thing!



jtl999
CEO of Actiontec Dev Team

join:2012-11-24
In the GVRD
kudos:4
reply to yyzlhr

Cached images. The cached ones were created during a time period where it would glitch.



Buckwheat

@eastlink.ca
reply to turtle

Hoe many of these slow speed complaints are wireless? Just curious because you pay attention it states that the speeds on your internet package are not guaranteed on wireless connections. Try connecting your computer to your modem and check the speed. You are not paying for wifi, so they do not have to make sure it is working.