Reviews:
 ·TekSavvy Cable
| reply to TSI Martin
Re: They pick up quick, but I might as well talk to hold music Martin Says: "For one, the date that your service started, is the day your first payment will cover. If the service was delayed by 3 days, then your activation initially set will be bumped up to the day the service starts."
Original post says: "Moved within Ottawa"
Not sure how I misled you to believe that I just signed up, but this is a move. Thanks, but no thanks copypasta.
And both my Dec bill (which had the unnecessary and unrequested move fee) and January have the same cost as previous months for internet.
I'm not sure who your paying $65 to update my address in some database, but that seems criminal. Since, as I mentioned I did not need nor request a service person.
Yes the line should be tagged, but since the box is sitting exposed in a disheveled mess of wires and broken plastic in my neighbours yard, I somehow doubt they check them often. I'll pay the $65 to have it reconnected if they actually start to maintain their equipment and notice this oversight. History suggests they'll disconnect it a few times even if it is tagged (Issues during original setup > 1 year ago) |
|
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Hello,
Moving from 1 location to another, would still be considered like a new activation. Although the information on our end wouldn't necessarily change other then the address in our system, Rogers would still need to ensure they hook up the service at the residence even if remotely activated.
The move fee is a prequesite when moving. If the service was delayed and not working/activated on the day that was set, what ever the reason may have been we can look into that.
I'm willing to help out & look into this with you, but would also need you to let me help you.
Thanks,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork |
|
Reviews:
·TekSavvy Cable
| said by TSI Martin:Hello,
I'm willing to help out & look into this with you, but would also need you to let me help you.
My post in TekSavvy Direct has been fermenting for 15 minutes. Not sure what else you need... |
|
TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | said by TekFail:My post in TekSavvy Direct has been fermenting for 15 minutes. Not sure what else you need...
We are looking into it. Me & Jon are both looking at what happened, is going on & will happen. Please bear with us while we look at getting you a proper answer.
Thanks.
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork |
|
 Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
 ·FreePhoneLine
·Rogers Hi-Speed
 ·TekSavvy DSL
| reply to TekFail
Re: They pick up quick, but I might as well talk to hold music said by TekFail:said by TSI Martin:Hello,
I'm willing to help out & look into this with you, but would also need you to let me help you.
My post in TekSavvy Direct has been fermenting for 15 minutes. Not sure what else you need... even though it's a support request, it's a simplified way to deal with a situation. That said it's going to take longer then 15 minutes. Take a deep breath and have some patience. Getting angry won't get you're move/setup done faster. Just ignore the hate posts as you'll get reamed for a negative thread. Just have some patience
said by motoracer:You seem like a customer that I'm glad I don't have to deal with. This needs to be moved to the rants section.
That's a pretty judgemental statement. Customers are allowed to be frustrated. What make's humans unique is we all get frustrated in different ways. Some overreact and others have the patience though frustrated. |
|
Reviews:
·TekSavvy Cable
| said by Tx:said by TekFail:My post in TekSavvy Direct has been fermenting for 15 minutes. Not sure what else you need...
even though it's a support request, it's a simplified way to deal with a situation. That said it's going to take longer then 15 minutes. Take a deep breath and have some patience. Getting angry won't get you're move/setup done faster. Just ignore the hate posts as you'll get reamed for a negative thread. Just have some patience I understand how that was misunderstood, he asked me to help him help me, and I pointed out that I did already. The 15 minutes is irrelevant to my point. |
|
| said by Tx:Just have some patience
I've got you guys to chill with, why would I be impatient? |
|
TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Jon has replied to you. |
|
Reviews:
·RoadRunner Cable
 ·AT&T U-Verse
·VOIPo
| reply to Tx
said by Tx:That's a pretty judgemental statement. Customers are allowed to be frustrated. What make's humans unique is we all get frustrated in different ways. Some overreact and others have the patience though frustrated.
I was referring to the way he was ranting about the moving fee. He was well aware of the fee before he moved and he's just complaining about it after the fact. |
|
Reviews:
·TekSavvy Cable
| reply to TSI Martin
Yep, more promises of a refund for my time without service, acceptance that this is an unfortunate situation.
Thanks... |
|
Reviews:
·TekSavvy Cable
| reply to motoracer
said by motoracer:I was referring to the way he was ranting about the moving fee. He was well aware of the fee before he moved and he's just complaining about it after the fact.
I'd happily pay the fee if they kept their promises. They may not have made the date, but they communicated it to me, and when I see "Confirmation" in an email, I presume that means it's not tentative or subject to change without notice. |
|
resa1983Premium
join:2008-03-10
North York, ON
kudos:7 Reviews:
·TekSavvy Cable
| said by TekFail:said by motoracer:I was referring to the way he was ranting about the moving fee. He was well aware of the fee before he moved and he's just complaining about it after the fact.
I'd happily pay the fee if they kept their promises. They may not have made the date, but they communicated it to me, and when I see "Confirmation" in an email, I presume that means it's not tentative or subject to change without notice. You presumed wrong. Rogers installers fall behind schedule. It sucks, but it happens. Rogers never guarantees a date when they schedule it, cuz they know 'shit happens'.
As for the fee.. Your internet is running with TSI at the new location, you pay the fee. This fee is non-negotiable from Rogers.
--
Battle.net Tech Support MVP |
|
Reviews:
·TekSavvy Cable
| said by resa1983:As for the fee.. Your internet is running with TSI at the new location, you pay the fee. This fee is non-negotiable from Rogers.
You seem well versed for not having TSI in your name. Where are you finding these details? I'd very much like to see this. |
|
|
|
| reply to TekFail
quote:
My post in TekSavvy Direct has been fermenting for 15 minutes.
I wish I could ferment hops and barley that fast! WOW! |
|
