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Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
reply to TekFail

Re: They pick up quick, but I might as well talk to hold music

said by TekFail:

said by TSI Martin:

Hello,

I'm willing to help out & look into this with you, but would also need you to let me help you.

My post in TekSavvy Direct has been fermenting for 15 minutes. Not sure what else you need...

even though it's a support request, it's a simplified way to deal with a situation. That said it's going to take longer then 15 minutes. Take a deep breath and have some patience. Getting angry won't get you're move/setup done faster. Just ignore the hate posts as you'll get reamed for a negative thread. Just have some patience

said by motoracer:

You seem like a customer that I'm glad I don't have to deal with. This needs to be moved to the rants section.

That's a pretty judgemental statement. Customers are allowed to be frustrated. What make's humans unique is we all get frustrated in different ways. Some overreact and others have the patience though frustrated.

TekFail

join:2013-01-25
Nepean, ON
Reviews:
·TekSavvy Cable

said by Tx:

said by TekFail:

My post in TekSavvy Direct has been fermenting for 15 minutes. Not sure what else you need...

even though it's a support request, it's a simplified way to deal with a situation. That said it's going to take longer then 15 minutes. Take a deep breath and have some patience. Getting angry won't get you're move/setup done faster. Just ignore the hate posts as you'll get reamed for a negative thread. Just have some patience

I understand how that was misunderstood, he asked me to help him help me, and I pointed out that I did already. The 15 minutes is irrelevant to my point.

TekFail

join:2013-01-25
Nepean, ON

said by Tx:

Just have some patience

I've got you guys to chill with, why would I be impatient?


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Jon has replied to you.



motoracer

join:2003-09-15
united state
reply to Tx

said by Tx:

That's a pretty judgemental statement. Customers are allowed to be frustrated. What make's humans unique is we all get frustrated in different ways. Some overreact and others have the patience though frustrated.

I was referring to the way he was ranting about the moving fee. He was well aware of the fee before he moved and he's just complaining about it after the fact.

TekFail

join:2013-01-25
Nepean, ON
Reviews:
·TekSavvy Cable
reply to TSI Martin

said by TSI Martin:

Jon has replied to you.

Yep, more promises of a refund for my time without service, acceptance that this is an unfortunate situation.

Thanks...

TekFail

join:2013-01-25
Nepean, ON
Reviews:
·TekSavvy Cable
reply to motoracer

said by motoracer:

I was referring to the way he was ranting about the moving fee. He was well aware of the fee before he moved and he's just complaining about it after the fact.

I'd happily pay the fee if they kept their promises. They may not have made the date, but they communicated it to me, and when I see "Confirmation" in an email, I presume that means it's not tentative or subject to change without notice.

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

said by TekFail:

said by motoracer:

I was referring to the way he was ranting about the moving fee. He was well aware of the fee before he moved and he's just complaining about it after the fact.

I'd happily pay the fee if they kept their promises. They may not have made the date, but they communicated it to me, and when I see "Confirmation" in an email, I presume that means it's not tentative or subject to change without notice.

You presumed wrong. Rogers installers fall behind schedule. It sucks, but it happens. Rogers never guarantees a date when they schedule it, cuz they know 'shit happens'.

As for the fee.. Your internet is running with TSI at the new location, you pay the fee. This fee is non-negotiable from Rogers.
--
Battle.net Tech Support MVP

TekFail

join:2013-01-25
Nepean, ON
Reviews:
·TekSavvy Cable

said by resa1983:

As for the fee.. Your internet is running with TSI at the new location, you pay the fee. This fee is non-negotiable from Rogers.

You seem well versed for not having TSI in your name. Where are you finding these details? I'd very much like to see this.