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motoracer

join:2003-09-15
united state
reply to Tx

Re: They pick up quick, but I might as well talk to hold music

said by Tx:

That's a pretty judgemental statement. Customers are allowed to be frustrated. What make's humans unique is we all get frustrated in different ways. Some overreact and others have the patience though frustrated.

I was referring to the way he was ranting about the moving fee. He was well aware of the fee before he moved and he's just complaining about it after the fact.

TekFail

join:2013-01-25
Nepean, ON
Reviews:
·TekSavvy Cable
said by motoracer:

I was referring to the way he was ranting about the moving fee. He was well aware of the fee before he moved and he's just complaining about it after the fact.

I'd happily pay the fee if they kept their promises. They may not have made the date, but they communicated it to me, and when I see "Confirmation" in an email, I presume that means it's not tentative or subject to change without notice.

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10
said by TekFail:

said by motoracer:

I was referring to the way he was ranting about the moving fee. He was well aware of the fee before he moved and he's just complaining about it after the fact.

I'd happily pay the fee if they kept their promises. They may not have made the date, but they communicated it to me, and when I see "Confirmation" in an email, I presume that means it's not tentative or subject to change without notice.

You presumed wrong. Rogers installers fall behind schedule. It sucks, but it happens. Rogers never guarantees a date when they schedule it, cuz they know 'shit happens'.

As for the fee.. Your internet is running with TSI at the new location, you pay the fee. This fee is non-negotiable from Rogers.
--
Battle.net Tech Support MVP

TekFail

join:2013-01-25
Nepean, ON
Reviews:
·TekSavvy Cable
said by resa1983:

As for the fee.. Your internet is running with TSI at the new location, you pay the fee. This fee is non-negotiable from Rogers.

You seem well versed for not having TSI in your name. Where are you finding these details? I'd very much like to see this.