said by gate1975mlm:
Also I thought the remote does not have to be pointed at the dvr box with the X1? Is there a setting or something I need to change?
Yes, the X1 should come with an XR2 RF remote.
To use it in RF mode, however, it has to be paired with the X1 box. See: »customer.comcast.com/help-and-su···-remote/