said by JeepMatt:
Glad you had better luck than me.
Got the DVR installed - working awesome. I LOVE THE GUIDE.
Problem: He also brought 2 X1 HD boxes to replace my existing ones (wasn't even told this would be happening).
After over an hour of trying - couldn't get the boxes past "Step 6" of loading. Was on the phone with dispatch, etc - told me to call him if it didn't come up in 30 minutes. Had to go out - come back 2 hours later. Still nothing. Left a message for the tech on his cell phone (he left me his #) - this was 3 hours ago. No call back.
So, called the national 877 # - they couldn't get anything to work - can't even get a hit through to the 2 HD boxes. All they could do is make me another appointment for Monday. I know there has to be someone in Tier 2 or 3 that could get this to work - but my patience is thin today.
So, now 2 of the 3 TV's in my house have no television. My partner is going to kill me. Every god damn time I try to do something - Comcast, FIOS, whoever - something back fires on me.
So - this has definitely taken the fun off the whole situation.
Jeep, my tech had the exact same problem this morning! He brought an X1 DVR to replace the boxes and setup with it ran smoothly. He also brought 2 HD boxes to replace the ones I currently had in my brother's room and in the living room. He had problems trying to install both HD boxes (couldn't get past step 6 of loading). He called Tech support to no avail, even went back to the shop to get 2 different HD boxes and nothing. I believe he then called customer service and apparently something went wrong with how my upgrade was input into their system when I placed my order. The HD boxes weren't showing up on my account and my account was only authorized the one X1 DVR box.
The technician (derrick) and whoever he was talking to with customer service was able to get the 2 HD boxes placed onto my account and I was finally up and running. I felt bad for Derrick as he was here from 9:30 this morning til close to 3 this afternoon trying to get what should have been an easy upgrade and install done. But he always kept a very positive attitude and it was great to see him as my installer for this upgrade (he was also my tech for my original install back in March).
Weird thing is, my account always had 3 boxes. I just hope I don't see any surprises when the bill arrives.