said by TheDuke :When they installed FIOS to the neighborhood the engineers went through the database and flagged all the homes they have on record as FIOS enabled.. When your new house was built at some point someone added the address to their database but did not mark it as FIOS enabled.
The address was in Verizon's system. However the website said the address only qualifies for phone service and nothing else. No DSL and no fios.