Please train your phone reps about new products offerings, even if they are still in the test phase or not launched in the local market. I tried inquiring about the AnyPlay device and nobody knew anything about it. They were even unable to confirm or deny if it was launched yet. They even had the guts to give me the run around.
Good luck with that! Your better off checking here to get the info you need. Much better information on this site from all of the users than you will get from a CSR unless you go to the Comcast Direct site here. -- I know you think you understand what you thought I said, but I am not sure you realize what you heard is not what I meant. Nixon
I definitely second this! Phone reps are clueless and usually cannot do much for you without transferring to a supervisor. They just read scripts. I would MUCH rather come here at my leisure and get an answer, which is usually found just by searching and not having to start a thread.