said by jduffy:
It's not practical for a company to provide endless support for a product.
Agreed. Maybe they should have thought about it before they labeled their product as "free for life". If their definition of "life" was 3-4 years they should have stated it to begin with. That's always been my problem with Ooma- it's impossible to provide free service for life, so they should never have advertised it as such.