said by JeepMatt:
Glad you had better luck than me.
Got the DVR installed - working awesome. I LOVE THE GUIDE.
Problem: He also brought 2 X1 HD boxes to replace my existing ones (wasn't even told this would be happening).
After over an hour of trying - couldn't get the boxes past "Step 6" of loading. Was on the phone with dispatch, etc - told me to call him if it didn't come up in 30 minutes. Had to go out - come back 2 hours later. Still nothing. Left a message for the tech on his cell phone (he left me his #) - this was 3 hours ago. No call back.
So, called the national 877 # - they couldn't get anything to work - can't even get a hit through to the 2 HD boxes. All they could do is make me another appointment for Monday. I know there has to be someone in Tier 2 or 3 that could get this to work - but my patience is thin today.
So, now 2 of the 3 TV's in my house have no television. My partner is going to kill me. Every god damn time I try to do something - Comcast, FIOS, whoever - something back fires on me.
So - this has definitely taken the fun off the whole situation.
Sorry to hear about your issues
Hopfully you get it sorted out soon.