God this sounds awfully like mine. I had my u-verse installed last Wednesday, UV realtime claim I'm 1100 ft away but my noise margin is low. There was one long outage the next day (Thursday) when everything went out ~5pm (TV/phone/internet), they came back within an hour or so but then TV is very jerky (and every 5 mins it will say lost TV connection), I power cycle the RG then it was fine. Friday morning mom claims TV is jerky again I looked in RG log and there's one "broadband connection lost" around 5am, I power cycle the RG again then TV was ok. Saturday morning mom complained same jerky thing again and I then notice my internet is also out, I checked my asus router (dmzplus behind RG) and it didn't get a proper IP for some reason and I can't login to the RG, power cycle the RG again and it's been ok so far till today.
Esteeze: can you comment how easy was it to call in and complain and get the 3801? I am wondering if I should do something with 1100 and only get 36 max rate. I also just got a 3800HGV from the new install. If it keeps on like that I think I'll have to switch to comcast (which just became avail after my u-verse install .... )