said by TekFail:
I emailed in a few weeks (i can't remember exactly) before we moved to schedule. I was asked rather ambiguously for a date (though after wards I was informed that they wanted 3 dates) when I responded back with one date I got a confirmation email back within a few minutes. No mention of other dates.
I'm glad you bring this up as this was discussed between me & Andre & we assumed on this but since you are bringing it up, would you be able to clarify where this stopped making sense to you.
When we asked for the 3 dates you stated the 21st, 24th & 27th.
We replied stating that the 21st & 24th couldn't be selected.
So we replied back with soonest dates, which were the 23rd, 27th & 28th.
You agreed on the 23rd and never acknowledge or reconfirmed the 27th & 28th.
What me & Andre discussed is that since it was mentioned previously that 3 dates would be required, that even if we did not choose the 23rd after you said it would be OK, the 27th & 28th would still be OK as we had provided them to you. Thus, we never reconfirmed those dates.
So when the dispatch occurred the 27th & you were notified this should of all be OK with you as these were all dates you have asked for.
Now I agree we did some assumption with the dates, but you had initially provided the 27th as an acceptable date. Thus... we picked it. I agree communication could of been better on this whole aspect.
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
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