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noemails

@bell.ca
reply to TSI Andre

Re: Please get new hold music

you dont have an agent watching over the queue....aka qmon...that person should have the ability to turn off or on the call back feature. that person should also be watching the talk times of agents and have the ability to listen in and sede which agent is a deer in the headlights on a call and direct them in the correct direction or send over a floor walker to resolve the issue or pass it upto your second line of agents....


TSI Andre
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join:2008-06-03
Chatham, ON
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We already have that in place. The next
Step is to automate it!