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andyjai

join:2001-09-12
Rowland Heights, CA

1 edit

[Southwest] Problem with Fios

I have 75/35 plan with Actiontec Rev I modem and I only use wired connection. For weeks I can hardly stream any HD video at youtube during the evening, seems like my streaming speed is around 50-300KB/s. Using speedtest.net I can sometimes get full speed and sometimes not and I hardly every get full speed using verizon speedtest or speakeasy. This problem only occurs during peak time.

So on friday, I thought something might be wrong with my router and I switch it around with my older Westell modem and nothing improved. (I kept releasing DCHP and switching modem, and later just plain releasing DCHP and restart the Actiontec after 30mins). Then on friday night around 2am, everything went back to normal full speed (I can stream youtube 50-80Mbps and I can download file from Microsoft, Nvidia, and ATI around 7xxx-9xxx KBps), so i thought problem is fixed. Then Saturday day afternoon everything is slow agin (Youtube streaming 0-2Mbps and Microsoft, Nvidia, ATI are giving me around 50-300KBps each and Verizon speedtest around 8Mbps down 30Mpbs up.

Tonight is even worse, most speedtest.net servers wont even run the test and some servers report download speed around 10Mbps. Verizon speedtest say "Test Timed out" and won't run. Mircosoft, Nvidia, ATi download speed around 5-60KBps.

Tracing route to google.com [74.125.227.39]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 5 ms 4 ms L100.LSANCA-VFTTP-113.verizon-gni.net [98.119.77.1]
3 14 ms 15 ms 15 ms G0-5-1-5.LSANCA-LCR-22.verizon-gni.net [130.81.182.226]
4 * 35 ms * so-5-1-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.151.238]
5 38 ms 43 ms * 0.xe-6-1-0.XL4.LAX15.ALTER.NET [152.63.10.173]
6 18 ms 17 ms 16 ms TenGigE0-5-2-0.GW4.LAX15.ALTER.NET [152.63.115.190]
7 15 ms 14 ms 17 ms google-gw.customer.alter.net [63.125.112.154]
8 13 ms 15 ms * 216.239.46.40
9 14 ms 58 ms 17 ms 64.233.174.186
10 49 ms 47 ms 46 ms 64.233.174.143
11 52 ms 50 ms 47 ms 72.14.237.218
12 52 ms * 50 ms 209.85.250.77
13 48 ms 46 ms 50 ms dfw06s06-in-f7.1e100.net [74.125.227.39]

After I ran a tracert, I noticed something might be strange. Is the second line suppose to show my IP? Like my IP is suppose to be 98.119.77.xx? But that is not even close to what my current IP. My IP is 79.67.89.xx, so is that what causing my slow time? Did my frequent DCHP release mess something up? I had a couple IP with 98.119.77.xx before when I was releasing/renewing them. (I wrote down all the IP address after each release)

I contacted verzion about this and they just send me another router. The router is coming tomorrow, but I doubt it will solve it.

Any help is appreciated. (Need to mention again that this problem seems to only occur during evening time as I get full speed at very late after 1am and full speed before I go to work at 9am)


jk111

join:2013-01-27

Re: Problem with Fios

Having similar issues in NY. Slow page loading, timeouts on traceroutes, etc. Not sure what the issue is yet.


mkaishar

join:2000-12-20
united state
Reviews:
·Verizon FiOS

3 edits
reply to andyjai

I'm in Walnut with FIOS Business and this is been happening a lot at night, massive packet loss, massive slowdown into the kilobit speeds, massive disconnects.

Been on the phone with support for days now, every time I get a different answer, this is hurting a lot more than just casual surfing, hitting me in the wallet with work!!!

Router has nothing to do with it, I run my own firewall and it is a problem on their end, especially at night, I sure hope they are not throttling the connection, this is going to force me to end my 4+ year business with FiOS.


andyjai

join:2001-09-12
Rowland Heights, CA

I don't have any packet loss problem, just getting slower and slower speed. I understand your pain, our company was using verizon dsl and the top speed is 0.5Mbps on a 7Mbps plan and it also disconnect very frequently. Verizon never fix the problem because they say DSL is old and you will only get what you can get, and we just switched to another 4G ISP.


fiberd

join:2005-04-15
Redondo Beach, CA
reply to andyjai

Redondo Beach...

35/35 Plan




dave49er

join:2004-05-05
Walnut, CA

Me too. Walnut, CA, just down the road from Rowland Heights. More in this thread:

»Anyone having problems in the Riverside County area?



dave49er

join:2004-05-05
Walnut, CA

1:58 am. Back to full speed, probably until about 10:00 am.


praetoralpha

join:2005-08-06
Pittsburgh, PA
reply to andyjai

I too have been having youtube issues. its gotten so bad that i don't even dream about 1080p (almost always loads much slower than real time), and 720p works maybe half the time. I have talked to others across the country (not on fios), and they have been saying that youtube sucks too.

The effective value of 50/25 is slowly declining.

Expand your moderator at work


dave49er

join:2004-05-05
Walnut, CA
reply to praetoralpha

Re: Problem with Fios

@ 1:30 pm, speed was down to 33 Mbps, now at 4:00 it's down to 9 Mbps. Verizon has a problem, and they're too stupid to realize it. if you try to call, you'll be on hold for 30 minutes because "We are experiencing an unusually high volume of calls right now." Yeah, they have been for at least 5 days, and still don't have a clue.


andyjai

join:2001-09-12
Rowland Heights, CA

1 edit
reply to andyjai

I swap to the refurbished Actiontec Rev I that I got from Verizon today and it gave me another IP, but the problem still exist.

Verizon speedtest

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 246.95Kb/s
running 10s inbound test (server to client) . . . . . . 21.23kb/s

------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Oracle Corporation, Version = 1.7.0_11

------ Web100 Detailed Analysis ------
Client Receive Window detected at 66560 bytes.
Link detection algorithm failed due to excessive Round Trip Times.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 0 msec; the Packet size = 1452 Bytes; and
There were 28 packets retransmitted, 10 duplicate acks received, and 21 SACK blocks received
The connection stalled 3 times due to packet loss
The connection was idle 0 seconds (Na%) of the time

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address

Speedtest.net Los Angeles
Atlantic Metro 17ms 33.21Down 24.45Up
DreamHost 11ms 38.63Down 30.07Up
Internode 17ms Test stuck on connecting
Race Comm. 21ms Test stuck on connecting

Centurylink.net (San Jose) 35ms 55.58Up 32.54Down
Speakeasy.net Test Fail

Microsoft 800KB/s
Nvidia 400KB/s
Ati 4KB/s
Apple 2000KB/s

Now is 6pm and I will expect even worse speed after dinner.


andyjai

join:2001-09-12
Rowland Heights, CA
reply to andyjai

Just called Verizon again and they put me on hold while a network tech take a look, but at the end they are just sending a tech out.


mkaishar

join:2000-12-20
united state
Reviews:
·Verizon FiOS
reply to andyjai

this problem is still occurring, the writing is on the wall, whether verizon believes it or not, their backbone is way over subscribed and this is why it is only happening at night, i think it might be time to alert the media this would make for a good story to someone willing to investigate it



Lloyd

@verizon.net
reply to andyjai

Yes, I've been having this problem, too. It first started happening on the evening of January 28th, went away around 1 AM and the issue is now back in full force this evening. I tried calling Verizon tech support and they reset my router to factory defaults without me telling them! It looks like there's a router somewhere at the 4th hop where the packet loss starts. The router's IP Address is:

130.81.29.124
130.81.151.246


mkaishar

join:2000-12-20
united state
Reviews:
·Verizon FiOS
reply to andyjai

3 6 ms 6 ms 7 ms 130.81.182.226
4 32 ms * 33 ms 130.81.29.126
5 41 ms 31 ms * 152.63.10.157
6 * 77 ms * 152.63.18.241
7 * 77 ms 76 ms 152.63.21.65
8 122 ms 122 ms 118 ms 152.179.72.66
9 80 ms 76 ms 76 ms 209.85.255.68
10 80 ms 76 ms 78 ms 209.85.252.242
11 81 ms 87 ms 83 ms 209.85.249.11
12 82 ms 85 ms 81 ms 72.14.238.16
13 82 ms 88 ms 94 ms 216.239.49.145
14 88 ms 85 ms 84 ms 8.8.8.8

these problems have been occurring for me since december and all they are doing is wasting people's time, no reason to have a tech out to a home when the issues are clearly on verizon's transport and backbone.

these problems go away during the dawn hours and day when most people are sleeping or not at home.

they just need to fix their network, damn it, hate wasting time with B.S. crap


jk111

join:2013-01-27
reply to andyjai

I realize it's not an issue that can be fixed with the push of a button, but Verizon does need to stop sending out techs for issues that obviously have nothing to do with equipment at the homes. They need to "own up" and resolve the issue.



FutureX2001

join:2000-10-25
Perris, CA
reply to andyjai

I made a similar post a few weeks back, I have the same exact issue. It seems to come and go...



aonacoward

@verizon.net
reply to andyjai

Click for full size
dallas area:


AC11111

@verizon.net
reply to jk111

Click for full size
dfw area 75/35 plan - this sux

andyjai

join:2001-09-12
Rowland Heights, CA
reply to andyjai

2AM and speed is back. I am able to stream youtube 60-80Mbps.

Verizon standard speedtest

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 39.03Mb/s
running 10s inbound test (server to client) . . . . . . 45.81Mb/s

------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Oracle Corporation, Version = 1.7.0_11

------ Web100 Detailed Analysis ------
Client Receive Window detected at 261360 bytes.
100 Mbps FastEthernet link found.
Link set to Half Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 9.95 msec; the Packet size = 1452 Bytes; and
There were 587 packets retransmitted, 2405 duplicate acks received, and 2941 SACK blocks received
The connection stalled 2 times due to packet loss
The connection was idle 0.42 seconds (4.19%) of the time
This connection is sender limited 72.41% of the time.
This connection is network limited 27.08% of the time.

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [71.104.67.209] but Client says [192.168.1.168]

Verizon 100Mb test 6ms 84.1Down 39.32Up
Speakeasy 73.09Down 27.94Up
Speedtest.net 4servers all around 80Down 30Up

Nvidia 8000KB/s
ATI 5500KB/s
Microsoft 6000KB/s
Apple 6000KB/s

Does Verizon reboot their equipments at 2 am or something? I just don't get how things get clear up after certain time and then get clog up again next day.


jk111

join:2013-01-27

It clears up at night because during the day and evening (at peak times) the backbone gets way over taxed. When traffic slows down at night, things appear normal. At least this is what I believe is going on.


smrtech

join:2009-09-21
Springfield, PA
reply to andyjai

Yea, same problem exists on east coast too, not just CA.
Slows down alot at night especially. And for me, it's gotten
a bit better last few days, I can stream, but still erratic
download speeds. I did notice the routing 2 hops out from
me changed in last couple days, but core problem still there.

Funny thing, I have an open case on this and a very nice support
person calls me every day to see how things are doing. I
repeat that this is in their network or CO, not at my house
(please don't send another tech!). Have sent him the
traceroutes and explanations via email. I told him, I want
him to call the local manager and get me an answer about
what they think it is - but so far nothing. I just wanted
them to say anything, but get zero response. Network
Techs say it's all fine...(they told me that once). He'll
call tonight and ask me if I have heard anything more about
this problem!

It's either bad routing or over-subscription or both.
I do get decent performance in general, but there are
sites that either hang or I download a PDF and get 1MB/s
- this should not be (where I did not have this with Comcast).

FYI - if you are interested, lob and email to the following
address and yell, this is what I got from the support person.
Change first 2 letters to your state abbrev.

Email: pa.fsc.customer.experience@verizon.com

Go ahead try that, opening a case with support is a total
waste of time. Not only will nothing ever get fixed by that,
it just wastes everybody's time.


mkaishar

join:2000-12-20
united state
Reviews:
·Verizon FiOS
reply to andyjai

Look at that, it's the daytime and everything is working OK, surprise surprise

Speed Test #103923279 by dslreports.com
Run: 2013-01-30 12:41:05 EST
Download: 29995 (Kbps)
Upload: 24892 (Kbps)
In kilobytes per second: 3661.5 down 3038.5 up

I will send an email to them and see what they say, because this is now starting to cost me money and loss of productivity at night.


mkaishar

join:2000-12-20
united state
Reviews:
·Verizon FiOS
reply to andyjai

Email: ca.fsc.customer.experience@verizon.com

: host
fldsmtpe01.verizon.com[140.108.26.140] said: 550 #5.1.0 Address rejected.
(in reply to RCPT TO command)

I guess that didn't work, will have to try a different avenue to try and communicate with VZ other than helpdesk support.



Lloyd

@verizon.net

I got so frustrated that I had to call customer service. I got the poor rep to transfer me to someone in Escalations and I told him that these problems have been going on for a week now with no resolution in sight. I told him that this is affecting a number of people in Walnut, Diamond Bar, and Rowland Heights, and some people are business users. He said he was going to create a "ROC" ticket, which would hold more weight than anything generated by Tech Support. Hopefully this will get the ball rolling and get someone to fix this problem.



Lloyd

@verizon.net
reply to andyjai

I sent message to @VerizonSupport on Twitter and they said there is an outage in this area, but no ETA as to when it will get fixed.


andyjai

join:2001-09-12
Rowland Heights, CA

1 edit
reply to andyjai

Thanks for the info. I am still having problems at night, but this couple nights not as bad as last Friday to Wednesday.

How accurate is verizon's speedtest? For those that have no problem with their fios, do you guys always see full speed from their speedtest? I always get slower speed from the standard 75Mbps test than the 100Mbps test, and I hardly ever see full speed with either test.

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 38.87Mb/s
running 10s inbound test (server to client) . . . . . . 7.64Mb/s

------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Oracle Corporation, Version = 1.7.0_11

------ Web100 Detailed Analysis ------
Client Receive Window detected at 261360 bytes.
100 Mbps FastEthernet link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 11.21 msec; the Packet size = 1452 Bytes; and
There were 464 packets retransmitted, 487 duplicate acks received, and 856 SACK blocks received
The connection stalled 5 times due to packet loss
The connection was idle 1.06 seconds (9.63%) of the time
This connection is sender limited 42.78% of the time.
This connection is network limited 56.03% of the time.

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address

Dreamhost




Race Communication



Speedtest.net - Atlantic Metro, Internode, Charter all can't connect for testing.

Nvidia 2400KB/s
ATI 800KB/s
Microsoft 2800KB/s
Apple 7KB/s

I don't even know how to explain the issue to the tech that is suppose to come tomorrow.


FutureX2001

join:2000-10-25
Perris, CA
Reviews:
·Verizon FiOS

My problem is almost identical; my connection speed, packet loss and latency seem to vary greatly from server to server. I'm seeing things occur I've never seen in the past, even when I bypassed my router and hooked straight into the ONT via ethernet.

It's almost as if some routes to different servers are heavily congested on Verizon's side.

Took this just now 75/35mbps package:

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [65536]
running 10s outbound test (client to server) . . . . . 6.21Mb/s
running 10s inbound test (server to client) . . . . . . 8.93Mb/s
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End



dave49er

join:2004-05-05
Walnut, CA
reply to andyjai

I just called again tonight. The Tech Support person logged my call and had a supervisor call me back. He said that the reason for the slow speeds was that we were being transferred to an alternate FiOS line because of the problem. He said that they have had a group working on it, and they are replacing some equipment at the CO in Walnut. Estimated ETA is 3:00 am.
Since everything goes fine after 2:00 am, I suppose that we won't know until tomorrow.


andyjai

join:2001-09-12
Rowland Heights, CA
reply to andyjai

I hope it will also fix my problem in Rowland Heights.