said by gunther_01:said by tim_k:I don't know about it being a "right", but if you are paying for a service and not getting it because of an outage, then the customer should be compensated.
You're not paying for a guaranteed service though. Check your terms of service. They aren't guaranteeing it to you in any way shape or form. Now if you were paying for a business class service with a service level agreement (and monthly figures much higher dollar wise), sure. But for residential service, no..
But that only goes so far. What happens if the outage goes on for a month, or more? There has to be some minimum service level expected. Usually what you're saying applies to upload/download speeds which are best effort. But to have no service at all, I think there's another standard that applies there.